Customer Services Manager📣 Job Ad

About the Role
As a Customer Success Manager (CSM) at AspenTech, you'll play a critical role in building and maintaining strong, trusted relationships with key decision makers within your assigned accounts. This position is key to ensuring high levels of customer satisfaction and maximizing the recognition of Return on Investment (ROI) related to customer business initiatives. You will have the opportunity to help customers achieve their business transformations by leveraging our advanced solutions.

Your Impact

• Own the customer experience and renewal results for your assigned accounts.
• Understand and address customers’ business challenges and opportunities.
• Proactively engage with customers through on-site visits, reviews, and meetings.
• Collaborate with internal teams to execute account plans and identify growth opportunities.
• Provide strategic advice and insights to enhance customer satisfaction.
• Mitigate any risks to customer satisfaction and renewal.

What You'll Need

• Bachelor’s Degree in Process/Chemical Engineering is preferred.
• 810 years of experience in the process industry.
• 3 years of experience with AspenTech or similar engineering solutions.
• 8+ years in Customer Relationship Management or Customer Success Management.
• Excellent communication skills in both English and Arabic.

Join Our Team as an Operations Manager!
Are you ready to take the lead in our empanada concept? As an Operations Manager, you will be responsible for planning, directing, and coordinating the operations of our brand. Your expertise will ensure that we maintain high standards of performance, productivity, efficiency, and profitability across the organization.

Key Responsibilities:

• Develop and agree on annual plans, budgets, and sales strategies.
• Monitor performance against targets and implement corrective actions when necessary.
• Create and enforce policies and procedures for sales activities.
• Identify and propose locations for new cafe establishments, closing deals for setting up cafes as planned.
• Analyse market trends and consumer preferences to tailor offerings.
• Manage stock levels and minimize loss through adherence to procedures.
• Prepare and submit necessary reports on sales and cost budgets.

Requirements:

• Bachelor's degree preferred.
• 3 years of experience in empanada operations.
• 4 years of experience as Operations Manager.
• Fluency in English and Arabic required.

Join us in creating a successful and enjoyable dining experience for our customers!

Join our Team
Alogayell Consulting Engineers, a leading engineering consulting company, is looking for a skilled Secretary to enhance our team in Al Khobar, Saudi Arabia. This role is key to supporting our operations over a project period of 24 months.

Key Responsibilities:

• Manage schedules, appointments, and travel arrangements.
• Prepare and draft official letters, memos, and reports professionally.
• Maintain confidentiality of sensitive information.
• Organize meetings, prepare agendas, and take detailed minutes.
• Handle correspondence and incoming communication efficiently.
• Follow up on tasks and ensure deadlines are met.
• File and retrieve documents and reference materials.
• Coordinate with internal departments and external clients.

Requirements:

• Saudi nationality (mandatory).
• Proven experience as an Executive Secretary or in a similar administrative role.
• Prior experience in the construction or contracting sector is preferred.
• Excellent knowledge of office management systems and procedures.
• Strong written and verbal communication skills in Arabic and English.
• Proficiency in Microsoft Office Suite.
• Ability to write and format formal letters professionally.
• Strong organizational and time-management skills.