Customer Services Manager📣 Job Ad

in Ge Vernova

22 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Khobar

Join GE Vernova as a Senior Customer Service Manager!

At GE Vernova, we're dedicated to providing the highest level of service and support to our customers in the energy technology sector. As a Senior Customer Service Manager, you will be the single point of contact for our clients, ensuring timely and effective resolution of their concerns across a broad range of service offerings.

Key Responsibilities:

Act as the main liaison for customer support, facilitating effective communication regarding service issues and resolutions.
Maintain in-depth knowledge of GE control products and related configurations, becoming an expert resource for assigned products and geographical areas.
Organize and conduct recurring contract review meetings to monitor and discuss the performance and service delivery.
Lead projects with moderate risks and resource requirements, while providing guidance and knowledge to less experienced colleagues.
Manage and document all contract and deal execution processes, assuring high-quality delivery and customer satisfaction.

Qualifications Required:

Bachelor's degree from an accredited university.
Extensive experience with GE Control Products, particularly in project management or engineering roles.
Willingness to travel to customer sites as required (approximately 50% travel expected).
Legal right to work in KSA without company sponsorship.

Preferred Skills:

Master's degree from an accredited university.
Strong leadership and analytical skills.
Proficient in MS Office tools.

Join us in our mission to electrify and decarbonize the world! Together, we can make a difference.

Requirements

Requires 2-5 Years experience

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About the Role
As a Customer Success Manager (CSM) at AspenTech, you'll play a critical role in building and maintaining strong, trusted relationships with key decision makers within your assigned accounts. This position is key to ensuring high levels of customer satisfaction and maximizing the recognition of Return on Investment (ROI) related to customer business initiatives. You will have the opportunity to help customers achieve their business transformations by leveraging our advanced solutions.

Your Impact

Own the customer experience and renewal results for your assigned accounts.
Understand and address customers’ business challenges and opportunities.
Proactively engage with customers through on-site visits, reviews, and meetings.
Collaborate with internal teams to execute account plans and identify growth opportunities.
Provide strategic advice and insights to enhance customer satisfaction.
Mitigate any risks to customer satisfaction and renewal.

What You'll Need