Reservations Agent📣 Job Ad

Join Our Team as a Reservation Agent!
We are seeking a detail-oriented Reservation Agent to join our team at Rayhaan Hotels & Resorts. In this role, you will assist customers in booking reservations for travel, accommodations, or events, ensuring excellent service and satisfaction.

Job Responsibilities:

• Assist customers in making reservations via phone, email, or online platforms.
• Provide excellent customer service by addressing inquiries and resolving any issues during the reservation process.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with other teams to ensure seamless coordination of reservations.
• Stay updated on current promotions to provide customers with the best options.
• Ensure compliance with company policies and procedures.

Candidate Requirements:

• Bachelor’s degree in hospitality management, business administration, or related field.
• Proven experience in a similar role, preferably within the hospitality industry.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Familiarity with reservation systems and online booking platforms.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Fluency in English and Arabic is required; knowledge of other languages is a plus.

Why Rayhaan Hotels & Resorts?
At Rayhaan, we offer our guests luxury accommodation that reflects their values while respecting their beliefs and culture. Join us and be a part of a team that upholds quality and an alcohol-free environment.

About the Role:
As a Reservations Agent at Mandarin Oriental, you will play a vital role in ensuring exceptional guest experiences through effective reservation management. You will be a part of a premier hotel group that emphasizes luxury service and refinement.

Responsibilities:

• Answer the hotel’s main telephone line and connect callers to the appropriate extensions.
• Process and confirm guest reservations for accommodations, dining, and spa services.
• Provide detailed information regarding room availability, rates, and hotel policies.
• Accommodate special requests and maintain a record of all relevant guest information.
• Stay updated on hotel features, promotions, and services to enhance guest experiences.
• Ensure compliance with corporate standards and policies, promoting a safe and professional environment.
• Support sustainability initiatives by implementing eco-friendly practices.

Qualifications:
Strong communication skills, an ability to resolve guest inquiries effectively, and knowledge of hotel operational systems will be essential for success in this role. You will also need to build strong relationships with guests and colleagues to foster a positive workplace culture.

At Mandarin Oriental, we pride ourselves on delivering an extraordinary hospitality experience that exceeds guest expectations. Join us and contribute to our legacy of excellence.

Join Our Team as a General Accountant!
We are seeking a dedicated and detail-oriented General Accountant to join our team at AMHEC in Khobar. This is an excellent opportunity for individuals who are passionate about finance and accounting.

Qualifications:

• Bachelor’s degree or Diploma in Accounting.
• Strong knowledge of financial theory, concepts, and practices.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite or similar software.
• Fluency in English is a must.

If you are interested in this opportunity, please apply with your updated resume and include the name of the position and city in the subject line.