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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar
Join Our Team as a Reservation Agent!
Are you detail-oriented and passionate about providing exceptional customer service? Rayhaan Hotels & Resorts is seeking a skilled Reservation Agent to assist our valued guests in booking reservations for travel, accommodation, and events. This role is crucial in ensuring a seamless experience for our customers.

Job Responsibilities:
  • Assist customers in making reservations via phone, email, or online platforms.
  • Provide excellent customer service by addressing inquiries and resolving issues during the reservation process.
  • Maintain accurate records of reservations and customer interactions.
  • Collaborate with other teams to ensure seamless coordination of reservations.
  • Stay updated on current promotions and offers to provide customers with the best possible options.
  • Ensure compliance with company policies and procedures in all reservation processes.

Candidate Requirements:
  • Bachelor’s degree in hospitality management, business administration, or a related field.
  • Proven experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and customer service skills.
  • Strong attention to detail and accuracy.
  • Familiarity with reservation systems and online booking platforms.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Fluency in English and Arabic is required; knowledge of other languages is a plus.

Skills:
  • Excellent communication skills.
  • Fluency in Arabic and English.
  • Strong customer service skills.
  • Attention to detail.
  • Multitasking abilities.
  • Problem-solving skills.
  • Knowledge of reservation systems and procedures.
  • Ability to work under pressure.
  • Time management skills.
  • Sales skills.
  • Cultural awareness and sensitivity.

Requirements

  • Requires 2-5 Years experience

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