Sales Specialist📣 Job Ad

• Greet customers warmly and understand their needs.
• Present, promote, and sell products and services effectively.
• Provide accurate product information and handle customer questions.
• Guide customers through the purchasing process to close sales.
• Address and resolve customer complaints in a professional manner.
• Meet or exceed monthly sales targets.
• Maintain the visual appearance of the store according to company standards.
• Contribute ideas and strategies to improve sales and customer experience.

• High school diploma or equivalent.
• Previous experience in retail or sales is preferred.
• Excellent communication and interpersonal skills (Arabic & English).
• Strong customer service orientation and problem-solving skills.
• Ability to remain calm and courteous under pressure.
• Presentable and professional appearance.
• Basic knowledge of sales principles and customer behaviour.
• Punctual, organized, and reliable.

This role involves working directly with food products at Lilou Artisan Patisserie in Al Khobar while delivering an exceptional sales and guest experience. The candidate understands that the position requires daily handling, presentation, and packaging of pastries, cakes, and other boutique items in full compliance with hygiene and food safety standards.

As a Sales Associate, you will assist guests in selecting products for their celebrations, recommend suitable options, and promote new and seasonal items. Building strong guest relationships and maintaining full knowledge of the Lilou brand, products, and services is essential to driving customer satisfaction and sales performance.

You are responsible for ensuring a seamless guest journey — from inquiry to payment and delivery — while upholding the premium service standards of Lilou Artisan Patisserie.

• Planning:
  Collaborate with the Branch Manager to develop sales strategies aimed at expanding the customer base and setting sales goals.
• Team Management:
  Supervise sales team activities to meet sales targets, provide technical support, and assist with customer interactions.
• Reporting:
  Prepare monthly sales reports for all divisions.
• Customer Satisfaction:
  Regularly follow up with customers to ensure satisfaction, address complaints, and maintain strong customer relationships.
• Market Intelligence:
  Monitor market trends and competitors' activities, reporting sales activities timely.