Waiter📣 Job Ad

Join Our Team at Sofitel
Join a hotel that is a member of the Accor network, which brings together more than 45 brands, 5500 hotels, and 10000 restaurants and lifestyle destinations. At Sofitel, we believe in you and what you bring to the table. We offer many opportunities for development and advancement. Every gesture and smile contributes to creating a positive and memorable impact for our customers, our colleagues, and the planet. Become a Heartist®, and let your heart guide you in this dynamic hospitality environment.

Job Overview
We are seeking a dedicated and customer-oriented Waiter / Waitress to join our team. As a key member of our restaurant staff, you will play a crucial role in ensuring our guests have an exceptional dining experience.

Main Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Take accurate food and beverage orders using appropriate point-of-sale systems
• Serve food and drinks with attention to detail and presentation
• Anticipate guest needs and respond promptly to requests
• Maintain a clean and organized dining area
• Collaborate with kitchen staff to ensure timely food delivery
• Handle cash and credit card transactions accurately
• Upsell menu items and promote daily specials
• Adhere to all food safety and hygiene standards
• Assist in setting up and closing down the restaurant
• Contribute to a positive team environment by supporting colleagues during busy periods

Qualifications:

• Excellent interpersonal and communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work efficiently in a fast-paced environment
• Demonstrated teamwork and collaboration skills
• Customer-focused mindset with the ability to remain calm and courteous under pressure
• Knowledge of food safety and hygiene practices
• Flexibility to work various shifts, including weekends and holidays

Providing exceptional service to customers through receiving orders, serving food and drinks, and ensuring their satisfaction with the service inside the restaurant.

Providing exceptional service to customers by welcoming them, accurately taking orders, serving food and beverages according to restaurant standards, and ensuring complete customer satisfaction with their experience.

Tasks and Responsibilities:

• Welcoming customers with a smile and directing them to the appropriate tables.

• Providing and explaining the menus to customers.

• Accurately taking orders and entering them into the system or conveying them to the kitchen.

• Serving food and beverages in a respectable, clean, and organized manner.

• Continuously monitoring tables to ensure customer satisfaction and meeting their requests.

• Setting the tables with the necessary utensils and supplies before, during, and after service.

• Ensuring cleanliness and organization of the work area and tables in coordination with the cleaning responsibility.

• Issuing bills and collecting payments when needed.

• Adhering to hygiene, health, and food safety policies and standards.

• Cooperating with the team to achieve the best collective performance and ideal service.

• Informing the supervisor or manager of any complaints or comments from customers for immediate resolution.

Required Qualifications:

• High school diploma at minimum.

• Previous experience in the same field (preferred but not essential).

• Excellent communication skills with different types of customers.

• Clean and tidy appearance and high professional conduct.

• The ability to work within a team and under pressure.

• Quick learning and attention to detail.

• Basic knowledge of food safety and occupational health fundamentals.

Working Hours:

• 8 hours daily, six days a week. This includes public holidays with additional work hours counted.