Operations Manager📣 Job Ad

Role Summary
We are looking for an Operations Excellence Manager to improve and standardize operations across all branches. The role focuses on designing processes, building SOPs, and improving efficiency, speed, and consistency.

Responsibilities

• Design and improve operational processes across all areas
• Analyze workflows and identify bottlenecks
• Develop and standardize SOPs
• Improve speed of service and overall efficiency
• Conduct operational audits and identify gaps
• Support training and rollout of new processes
• Monitor performance and ensure consistency across branches
• Work closely with operations team to drive improvement

Scope of Work

• In-store operations (kitchen, bar, service flow)
• Central kitchen / production
• Purchasing processes
• Inventory management
• Manpower planning

Requirements

• Experience in F&B operations (Fast Casual or QSR preferred)
• Background in operations excellence or process improvement
• Strong problem-solving and analytical skills
• Experience in SOP development and process design
• Hands-on and field-oriented mindset

Join Rgheeb as an Operations Manager in our Specialty Coffee division! We are seeking a highly motivated and experienced individual to oversee daily operations, quality control, and continuous improvement initiatives to ensure the highest standards of service and product quality. You will lead a team dedicated to delivering exceptional coffee experiences to our customers.

Responsibilities:

• Operations Management: Manage daily functions of all coffee outlets, ensuring excellent standards in coffee quality, customer service, and cleanliness.
• Specialty Coffee Quality Control: Maintain consistency in coffee preparation and ensure equipment is calibrated and standards are met.
• Team Leadership & Development: Guide and mentor store managers and baristas, conducting training sessions focused on specialty coffee and customer service.
• Financial & Cost Control: Oversee P&L performance, manage labor costs, and analyze sales data to develop strategies that boost revenue.
• Customer Experience: Ensure a superior customer experience reflecting specialty coffee culture and address feedback professionally.
• Supply Chain & Inventory: Supervise ordering, inventory control, and supplier relationships for essential operational supplies.
• Compliance & Standards: Ensure operations comply with local laws, food safety, and hygiene standards; conduct routine audits.
• Business Development: Support plans for business expansion and identify opportunities for improving efficiency and profitability.

Requirements:

• Bachelor's degree in Business Administration, Hospitality, Food Science, or a related field.
• A minimum of 4-8 years' experience in food and beverage operations, specifically in specialty coffee.
• Strong leadership and team management skills with in-depth knowledge of coffee production processes.
• Excellent organizational and problem-solving abilities and strong communication skills.
• Experience managing multi-unit operations.