Operations Manager📣 Job Ad

Join Stellar Hunters as a Service Operations Manager!
We are seeking an experienced and results-oriented Service Operations Manager to oversee and optimize our service delivery and operations teams. The successful candidate will lead day-to-day service operations, ensure consistent delivery of high-quality support, manage processes for incident and problem resolution, and drive continuous improvement in service performance.

Key Responsibilities - Service Operations & Delivery

• Lead and manage service operations including service desk, incident management, problem management, request fulfillment, and service level monitoring to ensure reliable, timely support and a positive customer experience.
• Define, implement, and enforce IT service management processes (ITIL-aligned) to maintain predictable and auditable services.
• Own daily operational metrics and reporting to drive continuous improvement and reduce mean time to resolution.
• Coordinate cross-functional incident response and post-incident reviews; lead RCA activities and implement corrective actions.
• Manage workforce planning for service teams including scheduling and performance management.
• Develop and maintain operational playbooks and standard operating procedures for effective onboarding.
• Drive automation and tooling improvements to reduce manual effort and increase operational efficiency.
• Champion a service-oriented culture focused on customer outcomes and continuous learning; mentor and develop team members.

Required Qualifications - Skills & Experience

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience in IT service operations with at least 2 years in a management role.
• Demonstrated track record with IT service management practices (ITIL-aligned).
• Excellent communication and stakeholder management skills.
• Experience managing vendor relationships and third-party service providers.

Work Environment & Compensation
This is a full-time position with a competitive salary and a comprehensive benefits package including health insurance and paid time off. We prioritize diversity, equity, and inclusion and strive to provide a supportive environment that values work-life balance and employee well-being.

As an Optician you will work as part of a team delivering total satisfaction to our customers through conducting thorough eye examinations and aftercare. You’ll offer our customers recommendations to the highest professional and ethical standards. You will use your knowledge to effectively identify customer needs and recommend eyewear and eye care solutions accordingly.

In addition you will act as an ambassador for RETAIL BANNER, ensuring every customer is welcomed into the store and to ensure their expectations are exceeded throughout the customer experience. You’ll get to perform almost all store functions including opening and closing, merchandising and of course selling. As a Luxottica ambassador you will understand and bring to life the Luxottica characteristics and the Oliver Peoples culture.

Major duties & Responsibilities

• Deliver excellent customer service and demonstrate a high degree of professionalism
• Coach assistants to consistently deliver effective selling behaviours resulting in high customer engagement
• Examine eyes of patients of all ages in accordance with the local guidelines
• Issue prescriptions for spectacles or contact lenses (if available)
• Offer help and advice for patients choosing frames and lenses
• Liaise with other medical practitioners
• Meet sales targets with regard to selling spectacles & contact lenses

Are you?

• KPI focused
• Committed to creating a positive and energetic culture
• Result driven and delivering excellent customer experience
• Passionate about the industry and brand
• Flexible (working weekends and evenings)
• Commercial & Pro-Active

And have

• Minimum of 1 year experience and in the possession of an optical diploma
• Written and verbal communication skills in English

About the Job
We are seeking a highly creative and experienced Senior Graphic Designer to lead complex design projects and deliver innovative visual solutions that align with brand and business objectives. This role requires a strategic thinker who can produce exceptional creative work, mentor junior designers, and collaborate closely with cross-functional stakeholders.

Key Responsibilities

• Lead and execute design projects from concept to final delivery.
• Develop innovative creative concepts for campaigns and brand initiatives.
• Maintain and evolve brand identity standards and design systems.
• Mentor and guide junior and mid-level designers.
• Translate business objectives into compelling visual solutions.
• Present and defend design concepts to internal teams and clients.
• Manage multiple high-priority projects while maintaining quality standards.
• Stay up to date with industry trends, tools, and emerging technologies.

Requirements

• Bachelor’s degree in Graphic Design, Visual Communications, Fine Arts, or related field.
• Minimum 5+ years of professional graphic design experience.
• Proven track record of leading successful design projects and campaigns.
• Strong professional portfolio demonstrating creative excellence.
• Advanced proficiency in Adobe Creative Suite.
• Advanced experience in UI/UX design and prototyping.
• Advanced motion graphics and video editing skills.
• Strong understanding of UX/UI principles and marketing fundamentals.
• Fluency in English and Arabic.

Key Skills

• Strategic and conceptual thinking.
• Excellent presentation and communication skills.
• Stakeholder management and collaboration.
• Advanced typography, layout, and art direction expertise.

Benefits

• A dynamic and creative work environment.
• Opportunity to lead impactful brand and campaign projects.
• Professional growth and development opportunities.
• Collaborative and high-performing team culture.