Operations Manager📣 Job Ad

Role Summary
We are looking for an Operations Excellence Manager to improve and standardize operations across all branches. The role focuses on designing processes, building SOPs, and improving efficiency, speed, and consistency.

Responsibilities

• Design and improve operational processes across all areas
• Analyze workflows and identify bottlenecks
• Develop and standardize SOPs
• Improve speed of service and overall efficiency
• Conduct operational audits and identify gaps
• Support training and rollout of new processes
• Monitor performance and ensure consistency across branches
• Work closely with operations team to drive improvement

Scope of Work

• In-store operations (kitchen, bar, service flow)
• Central kitchen / production
• Purchasing processes
• Inventory management
• Manpower planning

Requirements

• Experience in F&B operations (Fast Casual or QSR preferred)
• Background in operations excellence or process improvement
• Strong problem-solving and analytical skills
• Experience in SOP development and process design
• Hands-on and field-oriented mindset

Join Rgheeb as an Operations Manager in our Specialty Coffee division! We are seeking a highly motivated and experienced individual to oversee daily operations, quality control, and continuous improvement initiatives to ensure the highest standards of service and product quality. You will lead a team dedicated to delivering exceptional coffee experiences to our customers.

Responsibilities:

• Operations Management: Manage daily functions of all coffee outlets, ensuring excellent standards in coffee quality, customer service, and cleanliness.
• Specialty Coffee Quality Control: Maintain consistency in coffee preparation and ensure equipment is calibrated and standards are met.
• Team Leadership & Development: Guide and mentor store managers and baristas, conducting training sessions focused on specialty coffee and customer service.
• Financial & Cost Control: Oversee P&L performance, manage labor costs, and analyze sales data to develop strategies that boost revenue.
• Customer Experience: Ensure a superior customer experience reflecting specialty coffee culture and address feedback professionally.
• Supply Chain & Inventory: Supervise ordering, inventory control, and supplier relationships for essential operational supplies.
• Compliance & Standards: Ensure operations comply with local laws, food safety, and hygiene standards; conduct routine audits.
• Business Development: Support plans for business expansion and identify opportunities for improving efficiency and profitability.

Requirements:

• Bachelor's degree in Business Administration, Hospitality, Food Science, or a related field.
• A minimum of 4-8 years' experience in food and beverage operations, specifically in specialty coffee.
• Strong leadership and team management skills with in-depth knowledge of coffee production processes.
• Excellent organizational and problem-solving abilities and strong communication skills.
• Experience managing multi-unit operations.

Position Title: Sales Engineer – B2B (Lighting Products)

Department: Sales & Marketing
Location: Riyadh, -Dammam-Jeddah Saudi Arabia
Reporting To: Project Sales Manager / Head of Sales
Company: Adwaa Factory for Electrical Products

1. Job Purpose (Role Summary)
The Sales Engineer – B2B is responsible for driving revenue growth through project-based and account-based sales of Adwaa Factory’s electrical products across Saudi Arabia. The role combines technical expertise, consultative selling, and relationship management to secure business from clients, consultants, contractors, and sub-contractors, while ensuring alignment with company profitability, compliance, and delivery standards.

2. Key Accountabilities & Responsibilities

• Business Development & Sales Growth: Identify, develop, and close B2B sales opportunities in the electrical products segment. Build and manage a qualified sales pipeline across projects, key accounts, and strategic customers. Achieve assigned monthly, quarterly, and annual sales targets (value, margin, and volume). Expand market presence by penetrating new accounts, projects, and sectors.
• Client, Consultant & Project Engagement: Conduct regular field visits to end clients/developers, electrical contractors, sub-contractors, and consultants. Present Adwaa Factory’s product portfolio and technical capabilities. Influence specifications and approvals during design, tender, and execution stages.
• Technical & Commercial Support: Submit technical submittals and develop commercial quotations aligned with client requirements. Provide pre-sales and post-sales technical coordination to ensure customer satisfaction.
• Negotiation & Contract Closure: Lead negotiations within approved authority limits. Ensure contracts meet profitability and risk standards.
• Internal Coordination & Delivery Support: Liaise with engineering, technical teams, production & logistics, finance & credit control to ensure smooth order processing and delivery.
• Market Intelligence & Reporting: Monitor competitor offerings and market trends. Submit reports and recommend strategies for market penetration.

3. Stakeholder Interface
Internal sales management, engineering & technical support, production & logistics, finance & accounts. External engagement with clients, contractors, and suppliers.

4. Key Performance Indicators (KPIs)

• Achievement of sales targets
• Customer satisfaction scores
• Market intelligence reporting accuracy

5. Authority & Decision-Making
Negotiation and proposal submission within set limits.

6. Qualifications & Experience

• Bachelor’s Degree in Engineering or Business Management
• 5–15 years of experience in B2B sales in electrical products
• Proven track record in project-based sales
• Strong technical and commercial acumen

Other Requirements: Valid Saudi driving license (mandatory) and willingness to travel.