Reservations Agent📣 Job Ad
in Rayhaan Hotels & Resorts
22 days ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Dammam |
Join Our Team as a Reservation Agent!
Are you detail-oriented and passionate about providing exceptional customer service? Rayhaan Hotels & Resorts is seeking a skilled Reservation Agent to assist our valued guests in booking reservations for travel, accommodation, and events. This role is crucial in ensuring a seamless experience for our customers.
Job Responsibilities:
Candidate Requirements:
Skills:
Are you detail-oriented and passionate about providing exceptional customer service? Rayhaan Hotels & Resorts is seeking a skilled Reservation Agent to assist our valued guests in booking reservations for travel, accommodation, and events. This role is crucial in ensuring a seamless experience for our customers.
Job Responsibilities:
- Assist customers in making reservations via phone, email, or online platforms.
- Provide excellent customer service by addressing inquiries and resolving issues during the reservation process.
- Maintain accurate records of reservations and customer interactions.
- Collaborate with other teams to ensure seamless coordination of reservations.
- Stay updated on current promotions and offers to provide customers with the best possible options.
- Ensure compliance with company policies and procedures in all reservation processes.
Candidate Requirements:
- Bachelor’s degree in hospitality management, business administration, or a related field.
- Proven experience in a similar role, preferably in the hospitality industry.
- Excellent communication and customer service skills.
- Strong attention to detail and accuracy.
- Familiarity with reservation systems and online booking platforms.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Fluency in English and Arabic is required; knowledge of other languages is a plus.
Skills:
- Excellent communication skills.
- Fluency in Arabic and English.
- Strong customer service skills.
- Attention to detail.
- Multitasking abilities.
- Problem-solving skills.
- Knowledge of reservation systems and procedures.
- Ability to work under pressure.
- Time management skills.
- Sales skills.
- Cultural awareness and sensitivity.
Requirements
- Requires 2-5 Years experience
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