Reservations Agent📣 Job Ad

Join Marriott International as a Clerk-Reservations
At Sheraton Dammam Hotel & Convention Centre, we are looking for enthusiastic individuals to join our team. As part of Marriott International, you will be a part of a global community dedicated to creating exceptional guest experiences.

About the Role:
The Clerk-Reservations will ensure a seamless reservation process. Responsibilities include handling guest inquiries, managing bookings, and maintaining a high level of customer service. You will play a key role in making guests feel welcome and valued.

Key Responsibilities:

• Manage reservation requests and inquiries.
• Provide information about hotel services and amenities.
• Collaborate with various departments to ensure guest satisfaction.
• Maintain accurate records of bookings and transactions.

Why Join Us?
When you join Marriott, you are becoming part of a global network of dedicated professionals who strive to provide excellent service. We value diversity and inclusion, offering a supportive environment where all backgrounds are welcomed and recognized.

If you are passionate about hospitality and eager to contribute to our mission of creating great experiences for guests, we encourage you to apply!

Job Summary:
We are seeking a detail-oriented Reservation Agent to join our team. The Reservation Agent will be responsible for assisting customers in booking reservations for travel, accommodation, or events.

Job Responsibilities:

• Assist customers in making reservations via phone, email, or online platforms
• Provide excellent customer service by addressing customer inquiries and resolving any issues that may arise during the reservation process
• Maintain accurate records of reservations and customer interactions
• Collaborate with other teams to ensure seamless coordination of reservations
• Stay updated on current promotions and offers to provide customers with the best possible options
• Ensure compliance with company policies and procedures in all reservation processes

Candidate Requirements:

• Bachelor’s degree in hospitality management, business administration, or a related field
• Proven experience in a similar role, preferably in the hospitality industry
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Familiarity with reservation systems and online booking platforms
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Fluency in English and Arabic is required, knowledge of other languages is a plus

Skills:

• Excellent communication skills
• Fluency in Arabic and English
• Strong customer service skills
• Attention to detail
• Multitasking abilities
• Problem-solving skills
• Knowledge of reservation systems and procedures
• Ability to work under pressure
• Time management skills
• Sales skills
• Cultural awareness and sensitivity

Join Our Team as a Reservation Agent at Sheraton Dammam!
At Sheraton Dammam Hotel & Convention Centre, we are committed to providing exceptional guest experiences and fostering an environment where our associates feel valued and celebrated. As a Reservation Agent, you will play a crucial role in managing guest reservations with professionalism and care.

Key Responsibilities:

• Process all reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest needs and recommend appropriate room types.
• Explain guarantee, special rate, and cancellation policies to guests.
• Document special requests and accommodate accordingly.
• Maintain confidentiality and protect guest-related information.
• Develop positive relationships with guests and team members; assist individuals with disabilities.
• Adhere to company policies and maintain a clean and professional appearance.

Preferred Qualifications:

• High school diploma or equivalent.
• No prior related work experience required.
• No supervisory experience necessary.
• No certifications required.

At Sheraton, we believe in the strength of our diverse team and are an equal opportunity employer. We welcome applicants from all backgrounds to join us on our mission to create a sense of belonging in communities worldwide. If you are a team player ready to enhance the guest experience, consider this exciting opportunity!