Reservations Agent📣 Job Ad

in Dana Rayhaan By Rotana

21 days ago

	Contract Type	Full-time
	Workplace type	Field
	Location	Dammam

Join our team as a Reservations Agent at Dana Rayhaan by Rotana!

We are seeking passionate and dynamic guest-focused professionals who take pride in delivering extraordinary customer service and providing creative solutions to our guests. As a Reservations Agent, your primary responsibility will be to maintain effective communication regarding all reservations to ensure smooth service delivery.

Key Responsibilities:

Process and confirm guest room reservations made via phone, letter, or fax.
Input all reservations into the system, ensuring accurate recording of all pertinent information.
Assist with inquiries, complaints, and requests regarding reservations.
Stay updated on all promotions in and around the hotel and follow established procedures for processing reservations.
Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
Promote and retain good public relations to maximize business.
Ensure that the room status is accurately maintained at all times.
Answer incoming calls according to Rotana standards and ensure timely responses to emails.
Organize visa requests for hotel guests in accordance with hotel policy and promote upselling whenever possible.

Education & Experience:
You should possess a diploma or degree in the hospitality field along with prior experience in hotel reservations. Proficiency in computer applications and excellent communication skills in written and spoken English are essential; knowledge of additional languages is an asset.

Competencies:

Customer Focus
Teamwork
Taking Responsibility
Adaptability
Recognizing Differences

Requirements

Requires 2-5 Years experience

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