Assistant Officer Operation Excellence & DS📣 Job Ad

About Saudia Cargo

Saudia Cargo is seeking an Assistant Officer, Operational Excellence & DS to join its team. This full-time position is based in Jiddah, Makkah, Saudi Arabia, and is integral to supporting the company's operational efficiency and business growth.

Role Overview

The Assistant Officer, Operational Excellence & DS supports business growth and efficiency by securing shipments and optimizing processes. This role also ensures strong client relationships, timely delivery service, and compliance with industry standards. A key aspect of the position involves implementing improvements to enhance performance and reduce costs across operations.

Key Responsibilities

• Support the design and implementation of process optimization initiatives to drive efficiency gains, cost reduction, and enhanced service quality.
• Achieve key performance indicators (KPIs) and provide actionable insights to senior management.
• Ensure full compliance with safety, regulatory, and industry standards, proactively identifying risks and enforcing robust cargo handling governance frameworks.
• Facilitate cross-functional collaboration with internal stakeholders to elevate operational excellence and deliver superior customer experience.
• Support the analysis of operational data to identify trends and optimize processes.
• Assist in change management initiatives, ensuring seamless adoption of new processes, systems, and technologies across the organization.
• Conduct regional visits to ensure compliance with safety protocols and oversee ground handling activities.
• Work with Regional Commercial Directors on operational matters and assist in new product development.
• Assess customer requirements and facilitate developing tailored solutions to drive business growth and strengthen client relationships.
• Ensure the timely and efficient delivery of products and services in line with agreed service levels and customer expectations.
• Serve as the main communication link between customers and internal teams.
• Ensure engagement with walk-in customers, government entities, and private sector clients.
• Process SPL shipments daily, ensuring accurate and timely updates within CHAMP systems.

Required Experience

Candidates for this position should possess 0-1 years of relevant experience. A foundational understanding of operational processes and a commitment to continuous improvement are essential.

Work Setting

This is a full-time role based in Jiddah, Makkah, Saudi Arabia. The position requires active participation in operational activities and may involve regional visits to ensure compliance and oversee ground handling.

Application Information

Interested candidates are encouraged to apply for this opportunity to contribute to Saudia Cargo's operational excellence and strategic objectives.