Customer Services Manager📣 Job Ad

We are seeking a highly organized bilingual (Arabic/English) Administrative & Accounts Coordinator to manage day-to-day administrative, financial, and government-related tasks for our businesses. The role will be responsible for staff administration, government portal services, rent collection follow-up, bill payments, bookkeeping support, document management, and coordination with accountants, vendors, and tenants.

About the Role

IHG Hotels & Resorts is seeking a Sales Coordinator to join the team at InterContinental Jeddah. This full-time position is an opportunity for individuals with 0-1 years of experience to begin a career in hospitality sales within Jeddah, Makkah, Saudi Arabia. As a Sales Coordinator, you will support the sales team, facilitate client interactions, and contribute to the hotel's sales operations. Your responsibilities will include administrative and coordination tasks that impact guest satisfaction and client relationships.

Key Responsibilities

• Respond to client inquiries and special requests, confirming details such as dates, times, and specific hotel room and meeting room requirements.
• Follow up with clients regularly to maintain accurate information and ensure their needs are met.
• Perform administrative duties, including typing proposals, letters, and contracts.
• Collect and update data in relevant databases and complete departmental monthly reports.
• Coordinate details with other departments for VIP amenities, special requests, or other service needs requiring special handling.
• May coordinate outside vendor service needs, such as floral displays and audio/visual equipment, and follow up to ensure set-up requirements meet client needs.
• Perform other assigned duties, which may include guest room and property tours, handling special guest requests, maintaining calendars, answering phones and routing calls, and handling mail and faxes.
• Resolve guest requests and/or complaints to their satisfaction, and inform the supervisor of any major problems, complaints, disturbances, or dissatisfied clients.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Participate in all community relations activities.

Qualifications and Experience

• 0-1 years of experience in a relevant field.

Required Skills

• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in data entry and database management.
• Customer service orientation with a focus on guest satisfaction.
• Teamwork and collaboration abilities.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role is with IHG Hotels & Resorts.

Application Encouragement

If you do not meet every requirement but believe you would be a strong candidate for this role, we encourage you to apply.

About the Role

Arab International Schools (AIS), established in Jeddah in 2013, is seeking a dedicated Student Affairs & Activities Supervisor to join its team. AIS is committed to providing a nurturing educational environment from Nursery to Grade 12, fostering inspirational and active learning with a global perspective rooted in Islamic values and Arab heritage. The school aims to develop critical thinking skills, encouraging students to become well-rounded, self-directed, lifelong learners. This full-time, on-site role is crucial in supporting the personal, social, and academic development of students by overseeing and coordinating a variety of student activities and programs. The Student Affairs & Activities Supervisor will enhance the overall student experience by ensuring all activities align with the school's mission and values. This position involves close collaboration with counselors, teachers, and school leadership to monitor student engagement, address concerns, and implement initiatives that promote student well-being and growth. The ideal candidate will be proactive in managing daily operations, resources, and communications to ensure a safe and engaging environment for all students.

Key Responsibilities

• Supervise student affairs specifically for the middle school section.
• Plan, organize, coordinate, and oversee all student activities and extracurricular programs.
• Monitor student engagement and address concerns related to personal, social, and academic development.
• Ensure student records are maintained and that all activities comply with school safety and security procedures.
• Manage resources and logistics for all student activities and events.
• Communicate effectively with families and community partners regarding student activities.
• Ensure all implemented activities adhere to school policies and established safety standards.
• Provide training and guidance to staff involved in the supervision of student activities.
• Collect feedback from students, staff, and parents to identify areas for improvement.
• Recommend and implement enhancements to the overall student experience based on feedback and observations.
• Perform general administrative duties essential for school operations.
• Undertake additional administrative tasks as assigned by school management.

Qualifications and Requirements

• A foundational understanding of student affairs principles and practices.
• Ability to plan and coordinate a variety of student activities and events.
• Experience in managing extracurricular programs.
• A commitment to fostering student development in personal, social, and academic areas.
• Proficiency in communication and collaboration with diverse stakeholders.
• Skills in logistics management for events and programs.
• Knowledge of policy compliance and safety standards within an educational setting.
• Capability to train and guide staff members.
• Experience in collecting and analyzing feedback for continuous improvement.
• Competence in performing essential administrative tasks.

Required Skills

• Student Affairs
• Activity Planning
• Event Coordination
• Extracurricular Programs Management
• Student Development Support
• Effective Communication
• Collaboration and Teamwork
• Logistics Management
• Policy and Safety Compliance
• Staff Training and Development
• Feedback Collection and Analysis
• Administrative Task Management

Work Environment and Details

This is a full-time, on-site position. The role is based in Jeddah, Makkah, Saudi Arabia. The required experience for this role is 0-1 year.