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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join SAN International Group as a Customer Service Specialist
At San International, our brands represent a lifestyle defined by elegance, individuality, and quality. From watches and handbags to jewelry and fashion, we strive to deliver a complete experience that reflects each brand’s identity and values.

Your Role & Impact
As a Customer Service Specialist, you will be the primary point of contact for customers, responsible for delivering a smooth and responsive experience across multiple communication channels. Your attention to detail and service quality will directly reflect the professional image of San International’s brands.

Key Responsibilities
  • Respond to customer inquiries via WhatsApp Business and approved communication channels with speed and professionalism.
  • Manage WhatsApp Bot interactions and all social media platforms, ensuring smooth follow-ups and escalations when needed.
  • Support customers throughout their journey, from initial contact to post-delivery assistance.
  • Handle customer feedback and complaints professionally, providing effective and timely solutions.
  • Track shipments and deliveries and coordinate with relevant teams to resolve delays or issues.
  • Maintain accurate updates of customer and order data within internal systems.
  • Adhere to brand guidelines in tone of voice and communication style.
  • Escalate customer insights and recurring issues to management to help improve service quality.
  • Maintain full knowledge of after-sales service processes, including warranty, returns, and exchanges.

Qualifications & Requirements
  • Previous experience in customer service within branded environments or the retail sector.
  • Hands-on experience with WhatsApp Business and automated/chatbot systems.
  • Fast and accurate typing skills with clear and professional communication.
  • Solid understanding of shipping, delivery, and return procedures.
  • Strong communication skills with a customer-focused mindset.
  • Ability to work under pressure and manage priorities effectively.
  • Proficiency in computer usage and administrative systems.
  • Flexibility and willingness to work different shifts and rotating schedules based on operational needs.

Nice to Have
  • Experience handling multiple brands simultaneously.
  • Background in fashion, accessories, or lifestyle products.

At San International, your role goes beyond answering inquiries — you represent the voice of the brand and help create a customer experience that builds long-term loyalty.

Requirements

  • Requires 2-5 Years experience

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