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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are on a mission to help people live longer, healthier, and happier lives. Since 2017, our commitment to healthcare excellence has driven our growth and innovation.

About the Tamheer Program:
The Tamheer program is an on-the-job training initiative for Saudi graduates, aiming to prepare them for full-time employment by providing them with valuable experience and skills in esteemed organizations.

Candidate Requirements:
  • A fresh graduate with a Bachelor's degree.
  • Registered on the TAQAT platform.
  • Not registered with GOSI in the past six months.
  • Currently unemployed.
  • Has not previously participated in the Tamheer program.

Additional Requirements:
  • Fluent in English.
  • Good Microsoft Office skills.

Benefits:
  • Health insurance.
  • Medical insurance.

Requirements

  • For Saudis Only
  • No experience required

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The Service Customer Specialist is a vital mid-career professional role dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. This position emphasizes creating a warm and professional environment, ensuring that clients receive comprehensive support, informed guidance, and accurate information regarding available services.

Key Responsibilities
  • Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
  • Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
  • Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
  • Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
  • Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
  • Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
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  • Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
  • Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
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  • Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

Job Requirements
  • Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
  • Advanced proficiency in Microsoft Excel for reports analysis and creation.
  • Strong skills in Microsoft PowerPoint for engaging professional presentations.
  • Exceptional verbal and written communication skills.
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  • Capability to work independently while promoting a collaborative atmosphere.
  • Strong organizational skills to prioritize tasks in a fast-paced environment.
  • Comprehensive knowledge of customer service best practices.

breifcase2-5 years

locationJeddah

11 days ago