Customer Services Specialist📣 Job Ad

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Join KONE as a Customer Care Agent!
We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers, specializing in callouts, inbound customer queries, and outbound customer calls. The agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

Responsibilities:

• Callout Handling: Manage various types of contacts including alarm calls, test calls, and customer calls. Provide safety instructions and ensure effective communication during emergencies.
• Inbound: Receive and resolve queries and complaints, following up internally as necessary. Communicate resolutions to customers.
• Outbound Handling: Conduct customer satisfaction surveys and support marketing initiatives.
• 24/7 Service Monitoring: Monitor and manage customer service operations, supporting the operations team with report preparation and data tracking.

Requirements:
- Bachelor or Diploma Degree holder.
- Minimum two years of customer service experience.
- Excellent communication skills in English and Arabic.
- Strong IT skills and stress tolerance.
- Highly motivated and organized self-starter with a focus on high customer service levels.

What we offer:
- A collaborative and dynamic team environment.
- Comprehensive learning and development programs.
- Opportunities for individual development, mentoring, and coaching.
- A culture of sustainability and innovation.

Join Kuehne+Nagel as a Customer Care Specialist in Jiddah!
In this dynamic role, you will play a key part in optimizing processes and ensuring the smooth flow of inventory and shipments. Your contributions will directly impact timely deliveries of essential medicines and critical supplies, from wind turbine components to semiconductors.

Your Responsibilities:

• Provide proactive advice and consult with customers to ensure satisfaction.
• Monitor customer shipments, offering proactive updates and resolving issues before they escalate.
• Incorporate and transfer customer requirements into the Kuehne+Nagel systems.
• Create and review reports as needed, including performance analysis.
• Collaborate with sales and account management teams to exchange knowledge and enhance service.

What We Expect From You:

• A degree in logistics, supply chain, or a similar field.
• A minimum of 2 years' experience in freight forwarding, with a focus on air logistics.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, with fluency in English.

What We Offer:
You will be part of an employee-friendly environment where you can grow your skills in transportation logistics. We provide a competitive salary along with opportunities for further development within the Kuehne+Nagel Group.

About Kuehne+Nagel:
Kuehne+Nagel is a global leader in logistics and supply chain solutions, with over 82,000 employees in nearly 100 countries. We are committed to making a real difference by delivering essential items and innovative solutions to our communities and clients worldwide.