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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:
  • Manage customer inquiries through phone, email, and WhatsApp.
  • Resolve complaints and provide appropriate solutions in a timely manner.
  • Follow up with customers to ensure their issues are fully resolved.
  • Coordinate with internal teams to improve processes and customer experience.
  • Maintain accurate records of customer interactions in CRM systems.
  • Provide product/service information clearly and professionally.
  • Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:
  • 3+ years of experience in customer service, preferably in e-commerce or retail.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks under pressure.
  • Proficiency in Microsoft Office and customer service software/CRM systems.
  • Fluency in both Arabic and English (written and spoken).

Requirements

  • Requires 2-5 Years experience

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