Customer Services Specialist📣 Job Ad

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are committed to helping people live longer, healthier, and happier lives through innovative healthcare solutions. Since our establishment in 2017, we have focused on collaboration, care, ambition, and responsibility in our approach to healthcare.

About the Tamheer Program:
The Tamheer program is designed to train Saudi graduates at prestigious companies, providing them with the experience and skills necessary to prepare for full-time employment.

Position Requirements:

• Must be a Saudi national
• Hold a Bachelor’s or diploma degree
• Registered on the TAQAT platform
• Unemployed and not registered with GOSI within the past six months
• Must not have previously participated in the Tamheer program
• Fluent in English
• Proficient in Microsoft Office

Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
• Listen actively to customer inquiries and provide accurate and timely information regarding available services.
• Assist customers in navigating the organization’s offerings.
• Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
• Prepare basic reports in Excel tracking inquiries and customer feedback.
• Develop and present visually appealing presentations using PowerPoint.
• Collaborate with team members to enhance customer service practices.
• Utilize CRM tools to log interactions and track customer engagement.
• Participate in training opportunities to enhance service skills.

Requirements:

• 5-7 years of experience in customer service.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
• Strong knowledge of Microsoft PowerPoint.
• Excellent communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Cultural sensitivity and adaptability.
• Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!

Join Our Team as a Customer Service Representative!
At Shefaa Al Dawaa Company, located in Jeddah, we are dedicated to ensuring our customers receive exceptional care and support. As a Customer Service Representative, you will be central to this mission, engaging with customers across various communication channels.

Responsibilities:

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information about our products and services.
• Handle complaints and resolve issues with professionalism and efficiency.
• Collaborate with internal teams to enhance customer satisfaction.
• Maintain accurate records of customer interactions.

Qualifications:

• Excellent communication and interpersonal skills.
• Fluency in Arabic (English is a plus).
• Previous experience in customer service, retail, or pharmacy is preferred.
• Strong problem-solving skills and attention to detail.
• Positive attitude and a team-oriented mindset.

If you are passionate about customer service and want to be a part of a supportive team, we encourage you to apply!