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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Our Team as a Customer Care Agent!
At KONE, certified as a Top Employer, we are committed to creating a world of work that values collaboration, diversity, and employee well-being. We're looking for an energetic and enthusiastic Customer Care Agent to be part of our team in Jeddah.

Your Responsibilities:
  • Callout Handling:
    Manage various types of contacts including alarm calls and customer queries. Ensure timely dispatch and follow-up on incidents. Provide safety instructions and support supervisors in resolving open cases.
  • Inbound Communication:
    Resolve queries and complaints, ensuring timely communication of resolutions to customers.
  • Outbound Call Handling:
    Conduct customer satisfaction surveys and support local marketing initiatives.
  • 24/7 Service Monitoring:
    Monitor customer service operations ensuring availability and responsiveness across shifts.

Are You the Right Fit?
We seek candidates with a Bachelor or Diploma degree, minimum two years of customer service experience, excellent communication skills, and fluency in English and Arabic. You should be a motivated, goal-oriented individual with a focus on customer service.

What We Offer:
  • A dynamic team environment.
  • Comprehensive learning and development programs.
  • Regular feedback and opportunities for individual development.
  • A value-based culture emphasizing trust, respect, and sustainability.

Join us at KONE and help shape the future of cities!

Requirements

  • Requires 2-5 Years experience

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