Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
• Listen actively to customer inquiries and provide accurate and timely information regarding available services.
• Assist customers in navigating the organization’s offerings.
• Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
• Prepare basic reports in Excel tracking inquiries and customer feedback.
• Develop and present visually appealing presentations using PowerPoint.
• Collaborate with team members to enhance customer service practices.
• Utilize CRM tools to log interactions and track customer engagement.
• Participate in training opportunities to enhance service skills.

Requirements:

• 5-7 years of experience in customer service.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
• Strong knowledge of Microsoft PowerPoint.
• Excellent communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Cultural sensitivity and adaptability.
• Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!

Join Our Team as a Customer Service Representative!
At Shefaa Al Dawaa Company, located in Jeddah, we are dedicated to ensuring our customers receive exceptional care and support. As a Customer Service Representative, you will be central to this mission, engaging with customers across various communication channels.

Responsibilities:

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information about our products and services.
• Handle complaints and resolve issues with professionalism and efficiency.
• Collaborate with internal teams to enhance customer satisfaction.
• Maintain accurate records of customer interactions.

Qualifications:

• Excellent communication and interpersonal skills.
• Fluency in Arabic (English is a plus).
• Previous experience in customer service, retail, or pharmacy is preferred.
• Strong problem-solving skills and attention to detail.
• Positive attitude and a team-oriented mindset.

If you are passionate about customer service and want to be a part of a supportive team, we encourage you to apply!

Join the CMA CGM team as a Customer Services Officer!
At CMA CGM, we are dedicated to providing our customers with top-notch service and high-quality transport of cargo. As we expand our organization, we are looking for a motivated individual to take on the role of Customer Services Officer in Jeddah.

Key Responsibilities:

• Act as a single-entry point for all customer care queries.
• Take full ownership of customer cases from start to finish.
• Respond to customer calls, cases, and chats promptly within SLA timelines.
• Handle complaints and shipment disruptions efficiently and professionally.
• Coordinate with internal teams to ensure timely resolutions.
• Keep customers informed of operational updates regarding their shipments.
• Regularly evaluate customer KPIs such as FCRR, TAT, and NPS.
• Identify opportunities to promote value-added services.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Ability to drive change, and improve processes.
• Excellent communication and decision-making skills.
• Team player with a proactive attitude.
• Proficient in MS Office.