Customer Services Specialist📣 Job Ad

Join the CMA CGM team as a Customer Services Officer!
At CMA CGM, we are dedicated to providing our customers with top-notch service and high-quality transport of cargo. As we expand our organization, we are looking for a motivated individual to take on the role of Customer Services Officer in Jeddah.

Key Responsibilities:

• Act as a single-entry point for all customer care queries.
• Take full ownership of customer cases from start to finish.
• Respond to customer calls, cases, and chats promptly within SLA timelines.
• Handle complaints and shipment disruptions efficiently and professionally.
• Coordinate with internal teams to ensure timely resolutions.
• Keep customers informed of operational updates regarding their shipments.
• Regularly evaluate customer KPIs such as FCRR, TAT, and NPS.
• Identify opportunities to promote value-added services.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Ability to drive change, and improve processes.
• Excellent communication and decision-making skills.
• Team player with a proactive attitude.
• Proficient in MS Office.

Join Our Team as a Customer Care Agent!
At KONE, certified as a Top Employer, we are committed to creating a world of work that values collaboration, diversity, and employee well-being. We're looking for an energetic and enthusiastic Customer Care Agent to be part of our team in Jeddah.

Your Responsibilities:

• Callout Handling:
  Manage various types of contacts including alarm calls and customer queries. Ensure timely dispatch and follow-up on incidents. Provide safety instructions and support supervisors in resolving open cases.
• Inbound Communication:
  Resolve queries and complaints, ensuring timely communication of resolutions to customers.
• Outbound Call Handling:
  Conduct customer satisfaction surveys and support local marketing initiatives.
• 24/7 Service Monitoring:
  Monitor customer service operations ensuring availability and responsiveness across shifts.

Are You the Right Fit?
We seek candidates with a Bachelor or Diploma degree, minimum two years of customer service experience, excellent communication skills, and fluency in English and Arabic. You should be a motivated, goal-oriented individual with a focus on customer service.

What We Offer:

• A dynamic team environment.
• Comprehensive learning and development programs.
• Regular feedback and opportunities for individual development.
• A value-based culture emphasizing trust, respect, and sustainability.

Join us at KONE and help shape the future of cities!

Join Kuehne+Nagel as a Customer Care Specialist in Air Logistics

At Kuehne+Nagel, we go beyond logistics. Our operations team plays a pivotal role in streamlining processes and ensuring the smooth flow of inventory and shipments. Your work will be crucial in delivering essential supplies like medical products and high-tech components on time.

Role Overview:
The Customer Care Specialist is part of our dedicated location team, responsible for direct interactions with customers. Your role will include:

• Proactive customer service and problem-solving
• Monitoring customer shipments and providing updates
• Incorporating customer requirements into our systems
• Creating and reviewing performance reports
• Collaborating with sales and account management teams

Requirements:

• Degree in logistics, supply chain, or related field
• Minimum of 2 years experience in freight forwarding, focusing on Air Logistics
• Strong analytical, organizational, and problem-solving skills
• Fluent communication in English

What We Offer:
We provide a supportive environment for professional growth within a dynamic and fast-developing company, complete with benefits and competitive salary that rises with your development within the Kuehne+Nagel Group.

If you are dedicated to putting customers at the forefront of everything you do, we invite you to apply and become part of our impactful team.