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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Pacific International Lines (PIL) as a Customer Service Executive!

With over 55 years of leadership in the global shipping industry, Pacific International Lines is seeking proactive individuals to enhance customer satisfaction and handle shipping solutions. As the primary point of contact for our customers based in Jeddah, you will ensure exceptional service by managing bookings, documentation, and resolving issues efficiently.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person, ensuring accuracy and professionalism.
  • Handle escalation inquiries and complaints to ensure effective resolution.
  • Manage booking creation and amendments, processing change of destination requests.
  • Coordinate with internal departments for issue resolution and service quality improvement.
  • Prepare reports related to customer service activities and shipment performance.

Qualifications:
  • Bachelor’s degree in Business, Logistics, or a related field.
  • A minimum of 3 years of experience in customer service within shipping or logistics.
  • Strong communication, problem-solving, and organizational skills.
  • Proficiency in Microsoft Office and logistics systems.

Why Join Us?
Be part of a global carrier that focuses on sustainability and innovation. Enjoy opportunities for professional growth and be involved in a collaborative environment.

Application Process: To apply, submit your resume in English outlining your qualifications and experience.

Requirements

  • Requires 2-5 Years experience

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