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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeField
LocationLocationJeddah
Join Kuehne+Nagel as a Customer Care Specialist in Air Logistics

At Kuehne+Nagel, we go beyond logistics. Our operations team plays a pivotal role in streamlining processes and ensuring the smooth flow of inventory and shipments. Your work will be crucial in delivering essential supplies like medical products and high-tech components on time.

Role Overview:
The Customer Care Specialist is part of our dedicated location team, responsible for direct interactions with customers. Your role will include:
  • Proactive customer service and problem-solving
  • Monitoring customer shipments and providing updates
  • Incorporating customer requirements into our systems
  • Creating and reviewing performance reports
  • Collaborating with sales and account management teams

Requirements:
  • Degree in logistics, supply chain, or related field
  • Minimum of 2 years experience in freight forwarding, focusing on Air Logistics
  • Strong analytical, organizational, and problem-solving skills
  • Fluent communication in English

What We Offer:
We provide a supportive environment for professional growth within a dynamic and fast-developing company, complete with benefits and competitive salary that rises with your development within the Kuehne+Nagel Group.

If you are dedicated to putting customers at the forefront of everything you do, we invite you to apply and become part of our impactful team.

Requirements

  • Requires 2-5 Years experience

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  • Collaborate with team members to enhance customer service practices.
  • Utilize CRM tools to log interactions and track customer engagement.
  • Participate in training opportunities to enhance service skills.

Requirements:
  • 5-7 years of experience in customer service.
  • Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
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Why Emdad By Elm?
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