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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khalidiyah, Jeddah
Job Title: Application Delivery Operations Manager

Responsibilities:

Managing relationships with delivery application providers (such as Jahez, HungerStation, Talabat, etc.).

Uploading and updating the menu, prices, images, and promotional offers on all platforms.

Monitoring daily orders and ensuring resolution of any delivery issues or customer ratings.

Preparing periodic reports on application performance (sales, ratings, delivery times, customer issues...).

Coordinating with the marketing team to launch promotional campaigns through the applications.

Training branch employees on how to handle online orders.

Monitoring customer ratings and responding professionally in coordination with customer service management.

Working to improve restaurant rankings in search results within applications.

Communicating with technical support for applications to resolve technical or administrative issues.

Ensuring branch data (location – working hours – menu) matches between the system and applications.

Qualifications and Requirements:

Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.

At least one year of experience in managing applications or delivery services in the food sector.

Good familiarity with content management systems for applications.

Strong analytical and reporting skills.

Proficiency in using Excel / Google Sheets applications.

Excellent communication skills with internal teams and customer service.

Ability to work under pressure and follow details.


Requirements

  • GOSI Registration Required or Sponsorship Transfer
  • Requires 2-5 Years experience

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