Host/Hostess Saudi Nationality

About the Role

IBIS is seeking a Host/Hostess of Saudi Nationality to join its team in Makkah. This full-time role is central to providing a welcoming and efficient experience for guests, serving as the initial point of contact and ensuring smooth front-of-house operations within the restaurant.

Role Overview

The Host/Hostess plays a key role in delivering guest experiences by warmly welcoming, guiding, and assisting guests throughout their dining journey. As the face of the restaurant, this position is responsible for creating a refined and personalized arrival experience that reflects IBIS standards. The role involves close collaboration with the Food & Beverage team to support smooth operations, manage guest flow, and handle reservations and seating arrangements.

Key Responsibilities

• Welcome and engage guests in a warm, professional, and confident manner, adhering to IBIS service standards.
• Manage guest seating, table allocations, and dining flow based on reservations and walk-in guests.
• Coordinate with the service team to accommodate guest requests and ensure expectations are met.
• Maintain strong knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest inquiries, feedback, and concerns professionally, escalating when required.
• Maintain an organized and welcoming host stand and reception area throughout service.
• Manage reservations accurately using restaurant reservation systems, including guest details and seating plans.
• Confirm reservation information and communicate updates with relevant team members.
• Answer phone calls professionally and assist guests with inquiries and bookings.
• Coordinate with the kitchen and service teams to support efficient service flow.
• Assist with side duties such as menu preparation, table resets, and maintaining the entrance area.
• Maintain IBIS grooming and appearance standards while representing the brand with confidence and professionalism.
• Follow all health, safety, hygiene, and company service standards.
• Contribute to a positive team environment through collaboration and effective communication.

Qualifications and Experience

• Saudi Nationality is required for this position.
• 0-1 year of experience in a similar role is preferred.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia. The role requires working closely with the Food & Beverage team in a dynamic restaurant setting.

Application Process

Candidates interested in this Host/Hostess role are encouraged to apply.