Hotel Reception Manager

Join Hilton as a Cluster Marketing and E-Commerce Manager!

This strategic role is essential for developing and implementing the annual marketing plan, which drives key objectives and marketing activities for the cluster. As Cluster Marketing Manager, you will lead a dynamic marketing team and ensure that various functions collaborate effectively towards achieving commercial targets.

Key Responsibilities:

• Develop and implement a comprehensive annual cluster marketing plan that includes eCommerce and brand marketing.
• Drive the creation of successful B2B and B2C strategies tailored to each hotel.
• Measure the success of marketing activities, promotions, and campaigns, producing regular performance reports.
• Manage the roll-out of marketing initiatives to boost revenue, collaborating with various regional teams.
• Oversee promotional activities across all channels, ensuring adherence to brand standards.
• Enhance social media strategy and manage cluster CRM initiatives.

Qualifications:

• College degree in Marketing or Hotel Management.
• Experience in a marketing position within the hospitality sector.
• Proven leadership skills and ability to manage a team effectively.
• Strong understanding of marketing strategies and budget management.
• Excellent communication skills in English and proficiency in Microsoft Office.

Why Hilton?
Join a leading global hospitality company that values exceptional guest experiences and fosters a collaborative work environment. Be part of a company committed to innovative hospitality and ensuring a bright future for both guests and team members.

Join Rotana Hotels as a Waiter / Waitress!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to advance their careers in hospitality. As a Waiter / Waitress, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable.

Key Responsibilities:

• Perform all necessary tasks to service food and beverage according to the hotel's performance standards.
• Greet, seat customers, and provide them with professional and personalized service.
• Acquire in-depth knowledge of the food and beverage menu to assist and advise guests.
• Monitor the quality of food & beverage served consistently.
• Practice good customer relations and attend to customer complaints satisfactorily.
• Maintain hygiene and cleanliness standards in the outlet and service equipment.
• Responsible for service preparations before, during, and after the service.
• Ensure minimum wastage and actively use up-selling techniques.

Skills and Qualifications:
You should have a diploma or degree in hospitality or vocational training in food & beverage, along with previous experience as a Waiter / Waitress in a high-volume restaurant. A good command of English and strong guest service skills are essential.

Competencies:

• Adaptability
• Customer Focus
• Teamwork
• Attention to Detail

Join the World of Luxury Hospitality!
We invite you to be a part of Makkah Clock Royal Tower, A Fairmont Hotel, located just steps away from the Masjid Al Haraam. This iconic hotel offers an unparalleled opportunity to engage with guests from around the world and provide them with memorable experiences.

Job Responsibilities:

• Handle all reservation inquiries via phone, email, and online channels with professionalism.
• Convert inquiries into confirmed bookings through personalized recommendations.
• Maintain accurate guest profiles, ensuring preferences and requests are captured correctly.
• Coordinate with Front Office and Sales teams to support smooth operations.
• Manage room allocations and special requests with attention to detail.
• Support VIP bookings and ensure bespoke arrangements.
• Process payments and billing information accurately.
• Respond to guest queries regarding rates and hotel facilities.
• Promote upsell opportunities including room upgrades and dining experiences.
• Assist with group reservations as required.

Qualifications:

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services, preferably in luxury hotels.
• Proficiency in reservation systems and Property Management Systems (PMS).
• Excellent communication skills in English; additional languages are a plus.
• Strong customer service and sales skills.
• High level of accuracy and attention to detail.