Reservations Agent📣 Job Ad

Join Rotana Hotels as a Receiving Agent!
We are currently seeking passionate and dynamic finance professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Receiving Agent, you will manage the receiving function in a timely, smooth and efficient manner, ensuring all goods procured at the Hotel meet our quality requirements in accordance with our policies, procedures, and standards.

Key Responsibilities:

• Ensure that all items received at the Hotel conform with the LPO, Hotel Policies, and Hygiene Standards. Inspect goods for count and specifications prior to receipt.
• Deliver inspected goods to relevant departments and obtain necessary acknowledgments from Department Heads or their representatives.
• Review supplier invoices for accuracy and ensure processing in FBM as per standards.
• Maintain manual and computer filing systems and ensure access is restricted to authorized persons.
• Operate in a safe manner to protect guests’ and employees’ health and safety as well as the environment.

Education & Qualifications: You should possess a degree in hotel management or accounting, with at least one year of experience in a hotel environment. Excellent English communication and computer literacy are essential. Knowledge of Opera, Micros, FBM, and SUN System is advantageous.

Skills & Competencies:The ideal candidate will be an analytical thinker, proactive, and flexible, with a strong focus on customer service and results. You should also demonstrate effective communication and adaptability skills. If you are ready to take on this exciting opportunity, we look forward to your application!

Join our dynamic team as a Reservations Agent at Hilton!
As a Reservations Agent, you will serve as the key contact for room reservations, providing excellent service that influences guest decisions to stay at our property. Your role is crucial in ensuring a smooth booking process and enhancing the overall guest experience.

What you will be doing:

• Convert inquiries into booked reservations swiftly.
• Respond positively to sales inquiries to generate future leads.
• Identify potential sales leads.
• Deliver professional responses to all customer inquiries, ensuring reservations are accurately completed.
• Provide prompt, efficient service while adhering to brand standards.

What we are looking for:
We seek individuals who are passionate about customer service, possess excellent communication skills, and have strong organizational capabilities.

It would be advantageous if you possess:

• Previous experience in a Reservations environment.
• Tertiary qualifications or a collegiate-level degree.

About Hilton:
Hilton is a leading global hospitality company, dedicated to creating remarkable experiences for our guests. Our unwavering commitment to hospitality and exceptional service has made us a trusted name in the industry for nearly a century. Join us and become part of a team that puts the heart in hospitality!

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

As a Reservations Sales Agent, you will play a critical role in converting guest inquiries into confirmed bookings while providing exceptional, personalized service. Reporting to the Cluster Revenue and Distribution Manager, your responsibilities will include:

• Actively converting bedroom inquiries into confirmed business.
• Responding promptly to communications from guests and travel agents.
• Preparing confirmation letters and processing cancellations or modifications with efficiency.
• Providing a professional demeanor that reflects the high standards of the hotel.

Key Responsibilities:

• Understand and anticipate guest needs, delivering personalized experiences.
• Maintain knowledge of hotel facilities and local area to enhance guest relations.
• Maximize sales and occupancy through a sales-oriented approach.
• Input and update reservations meticulously while communicating special requests.
• Monitor advances deposit requirements and maintain guest profiles.

Qualifications:

• Graduate of Hospitality Management or related field.
• Fluency in English; Arabic is an advantage.
• Experience with Opera PMS System preferred.
• Attention to detail and strong communication skills.
• Minimum 1 year experience in a similar role is advantageous.

What We Offer:

• Competitive compensation package with health insurance.
• Professional development opportunities.
• Employee benefits, including meals on duty and social events.

We value diversity and are committed to ensuring that our recruitment process is accessible to all. If you require any specific adjustments, please let us know.