Lounge Captain

# Cashier Position

• Assist with budget preparation for the Customer Service department and manage the assigned budget.
• Draft, implement, and execute policies to facilitate quality customer service.
• Monitor performance metrics and prepare monthly reports on team performance.
• Analyze customer complaints trends and summarize impact on customer experience.
• Oversee training and performance evaluations for team members.
• Identify and recommend updates to customer service procedures.
• Manage daily workflow of the customer service team.

• Minimum of 10 years of experience, including 5 years in management within the water sector.
• Extensive knowledge of customer service procedures and principles.
• Excellent leadership and interpersonal skills.
• Strong analytical and problem-solving skills.
• Outstanding written and verbal communication skills.
• Good command of English, written and spoken.
• Proficiency in Microsoft Office and customer service software.