Quality Specialist📣 Job Ad

Join Our Team as a Health Quality Specialist!
At Eram Talent, we are seeking a skilled Health Quality Specialist to become a part of our dynamic team in Saudi Arabia. As a leading talent acquisition consultancy, we prioritize connecting skilled professionals with top-tier companies.

Role Overview
The Quality and Governance Specialist will be pivotal in maintaining high standards of quality, compliance, and governance within KAUST Health. This role encompasses the development and oversight of clinical quality assurance initiatives, ensuring adherence to regulatory standards, and fostering collaborations across departments to promote best practices and maintain accreditation.

Key Responsibilities

• Support the development and implementation of quality, governance, and clinical risk management frameworks.
• Assist in creating and revising policies, procedures, and protocols to align with regulatory and accreditation standards.
• Ensure compliance with JCI, CBAHI, and other accreditation requirements across all departments.
• Conduct internal audits, performance assessments, and patient safety walks.
• Analyze audit findings, KPIs, and incident reports to identify trends and opportunities for improvement.
• Facilitate Root Cause Analysis (RCA) and incident investigation processes.
• Engage in patient safety initiatives and promote a proactive safety culture.
• Provide operational and clinical support to the School Health Office, nursing teams, and relevant committees.
• Coordinate with internal and external stakeholders to enhance quality and contract compliance.

Qualifications

• Bachelor's degree in Nursing or a medical-related specialty (or graduation from an accredited nursing school).
• Minimum of 5 years of relevant healthcare experience with at least 3 years in quality, governance, or accreditation roles.
• Experience in a healthcare setting in Saudi Arabia is preferred.
• Strong knowledge of quality improvement methodologies and clinical governance practices.
• Proficiency with JCI, CBAHI, or other healthcare accreditation processes is highly desirable.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Fluency in English, both verbal and written.

Introduction: e& enterprise company in Jeddah - Al-Mawrah district is looking for a Quality and Training Specialist to join its team. This role includes multiple responsibilities to ensure the achievement of international standards in the company's call center.

Terms and Conditions:

• Position available for Saudis only.

Requirements:

• Experience in call centers.
• Experience as a Quality and Training Specialist.
• Knowledge of international standards COPC.
• Knowledge of KPIs such as Csat and Dsat.
• Knowledge of the customer dissatisfaction analysis report.

Job Details:

• Work location: Jeddah - Al-Mawrah area.
• Work schedule: One shift, 5 working days, 7 working hours, and one hour of break.

Required Skills:

• Motivating employees and performing tasks according to international standards.

Benefits:

• Salary: 7500 to 8000 Saudi Riyals.
• Contract type: indefinite duration.
• Health insurance.
• Social insurance.
• 30 days of annual leave.
• Flexible and professional work environment.

Please write the following subject when submitting the CV: "Quality and Training Specialist".

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