Quality Specialist📣 Job Ad

• Participate in strategic planning and setting main objectives for the city.
• Lead and support improvement and development initiatives using proven quality management methodologies.
• Develop, approve, and review city policies and procedures.
• Provide change management support as needed to assist stakeholders with accepting changes.
• Analyze and map out processes to streamline work mechanisms and improve outcomes.
• Manage risks and develop risk mitigation plans in collaboration with stakeholders.
• Select suitable performance standards and indicators that reflect outcomes and effectiveness.
• Evaluate and analyze performance based on established indicators.
• Oversee the accreditation processes with local and international standards.
• Ensure consistency and regulation of practices to enhance work quality and efficiency.
• Be a reference for departments in established planning and quality improvement methodologies.

• Bachelor's degree in Business Administration, Public Administration, or a related field.
• 5 years of experience in quality management.
• Strong knowledge of total quality management principles.
• High familiarity with achieving quality certifications relevant to the city.
• ISO 9001 internal certification and risk management certification are required.
• Excellent skills in monitoring and applying quality procedures.

• Support the development and implementation of quality, governance, and clinical risk management frameworks.
• Assist in creating and revising policies, procedures, and protocols to align with regulatory and accreditation standards.
• Ensure compliance with JCI, CBAHI, and other accreditation requirements across all departments.
• Conduct internal audits, performance assessments, and patient safety walks.
• Analyze audit findings, KPIs, and incident reports to identify trends and opportunities for improvement.
• Facilitate Root Cause Analysis (RCA) and incident investigation processes.
• Engage in patient safety initiatives and promote a proactive safety culture.
• Provide operational and clinical support to the School Health Office, nursing teams, and relevant committees.
• Coordinate with internal and external stakeholders to enhance quality and contract compliance.

• Bachelor's degree in Nursing or a medical-related specialty (or graduation from an accredited nursing school).
• Minimum of 5 years of relevant healthcare experience with at least 3 years in quality, governance, or accreditation roles.
• Experience in a healthcare setting in Saudi Arabia is preferred.
• Strong knowledge of quality improvement methodologies and clinical governance practices.
• Proficiency with JCI, CBAHI, or other healthcare accreditation processes is highly desirable.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Fluency in English, both verbal and written.

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