Reservations Agent

• Understanding and complying with all corporate policies and hotel standards.
• Taking phone reservations and confirming guest requests for rooms, food and beverage, and spa services.
• Maintaining complete knowledge of hotel features, services, and restaurant offerings.
• Building strong relationships with guests and addressing any complaints effectively.
• Assisting in sustainable practices and minimizing the hotel’s environmental footprint.

• Identifying guest reservation needs and determining the appropriate room type.
• Verifying the availability of room types and rates.
• Explaining guarantee, special rate, and cancellation policies.
• Accommodating and documenting special requests.
• Answering questions regarding property facilities and services.
• Inputting and accessing data in the reservation system accurately.
• Following proper escalation procedures for guest concerns.

• Education: High school diploma or *** equivalent.
• Related Work Experience: No prior experience required.
• Supervisory Experience: None necessary.

We are looking for a motivated Sales Representative to identify business opportunities and build strong customer relationships. The ideal candidate will have excellent communication skills, a passion for sales, and the ability to meet and exceed targets consistently. Responsibilities include prospecting new clients, demonstrating products, negotiating contracts, and providing exceptional customer service to maintain long-term business relationships.