Sales Quality & Support📣 Job Ad

About the Sales Quality & Support Internship

Bupa Arabia is offering an internship opportunity for a Sales Quality & Support professional to join their team in Jeddah. This internship is designed for individuals with 0-1 years of experience looking to gain practical experience in quality assurance and sales support within the healthcare sector.

Role Overview and Responsibilities

The intern will play a crucial role in ensuring the quality and compliance of sales processes and documentation. Key responsibilities include:

• Reviewing and validating sales submissions and documentation to ensure adherence to internal quality standards, CCHI, regulatory, and company requirements.
• Supporting the management and processing of exception cases in line with approved governance and escalation procedures.
• Coordinating with Sales teams to resolve missing requirements, documentation gaps, and quality issues within specified timelines.
• Conducting regular quality checks to identify recurring issues, non-compliance trends, and process gaps.
• Assisting with awareness sessions and providing guidance to Sales teams on quality requirements, documentation standards, and process updates.
• Maintaining accurate records, trackers, and audit trails for all reviewed cases and quality activities.
• Contributing to continuous process improvement initiatives aimed at enhancing operational efficiency and reducing rejection rates.

Required Qualifications and Skills

Candidates should possess the following qualifications and skills:

• Education: A degree in MIS or other related fields aligned with quality operations, compliance, systems, and process management.
• Technical Skills:
• Basic understanding of Quality Assurance and compliance concepts.
• Knowledge of documentation review and validation processes.
• Familiarity with Microsoft Office applications, particularly Excel, Outlook, and PowerPoint.
• Basic reporting and data entry skills.
• Ability to adhere to policies, procedures, and operational guidelines.
• Familiarity with CRM systems is considered an advantage.
• Soft Skills:
• Strong attention to detail and accuracy.
• Good communication and coordination abilities.
• A willingness to learn and develop professionally.
• Effective time management and task prioritization skills.
• Ability to work collaboratively within a team environment.
• Capacity to handle multiple tasks and perform under pressure.
• A positive attitude and a customer-focused mindset.

Internship Details

This is a full-time internship position located in Jeddah. The internship duration is typically aligned with the Tamheer program requirements. Salary details are not disclosed.