Senior Client Advisor📣 Job Ad

About the Senior Client Advisor Role

Vacheron Constantin is seeking a Senior Client Advisor to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is central to cultivating strong client relationships and driving sales within the luxury sector. Candidates should possess 2-5 years of relevant experience in client advisory and sales.

Client Relationship Management

• Develop and implement customer contact plans to communicate product launches and engage potential customers in relevant sales campaigns.
• Act as the primary point of contact for customer queries and complaints, resolving issues directly and referring complex matters to appropriate personnel.
• Build and nurture new client relationships, ensuring customers receive appropriate and timely responses.

Sales and Business Development

• Set clear objectives for each sales call or meeting, utilizing standard materials for customer presentations.
• Ask relevant questions to evaluate customer interest and identify areas requiring further information or explanation.
• Identify potential customers through referrals, recommendations, and participation in trade shows or conferences.
• Propose products and services that best meet stated customer needs, explaining selections and inviting purchases under standard terms and conditions.

Operational Support and Collaboration

• Schedule follow-up actions and accurately enter relevant customer information into the CRM system after each contact.
• Ensure the organization maintains quality data to enable effective customer retention and business development activities.
• Assist with the development of internal communications and collaborate with colleagues to build strong external customer relationships.

Professional Standards and Development

• Develop and maintain knowledge of organizational policies, procedures, and relevant regulatory codes to ensure work adheres to established standards.
• Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
• Participate in assessment and development planning activities, as well as formal and informal training and coaching, to enhance personal capabilities.
• Utilize performance management systems to improve personal performance and contribute to team effectiveness.
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and media engagement.

Role Summary

The Senior Client Advisor plays a crucial role in upholding Vacheron Constantin's commitment to exceptional client service and sales excellence in the region, contributing significantly to customer retention and business growth.