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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Our Team at Raffles Makkah Palace
Raffles Makkah Palace offers exceptional hospitality standards enriched by Arabian values. We are seeking a dedicated Telephone Operator to join our team and ensure an outstanding communication experience for our guests.

Key Responsibilities:
  • Manage all incoming and outgoing calls accurately and courteously.
  • Maintain smooth internal telecommunications following Raffles Standards.
  • Record and control wake-up calls.
  • Assist guests with international calls and queries.
  • Address guest requests promptly and report any complaints to the Telephone Supervisor.
  • Bill call costs appropriately.
  • Maintain a clean work environment and adhere to emergency procedures.
Qualifications:
  • Excellent written and verbal communication skills in English.
  • Ability to work harmoniously in a team and develop rapport with colleagues and guests.
  • Calm and courteous demeanor under all circumstances.
  • Secondary Education or relevant qualifications in Hotel Management.
  • A minimum of 1 year of relevant experience in a four or five-star hotel.

We embrace diversity and inclusion and respect all individuals, focusing solely on skills and qualifications in employment opportunities.

Requirements

  • No experience required

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  • Perform essential administrative tasks, including generating reports.
  • Collaborate effectively with team members to consistently deliver superior service standards.
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Qualifications:
  • Diploma or degree in Hotel Management or related field.
  • Customer service experience, particularly in the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficient in hotel management software (Opera preferred) and Microsoft Office suite.
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  • Fluency in English; knowledge of additional languages is a plus.

breifcase0-1 years

locationJeddah

7 days ago