Receptionist

We are looking for a professional receptionist to join the team, where they will be responsible for welcoming visitors and clients in a professional and appropriate manner, responding to phone inquiries, and directing calls to the relevant departments. This position requires excellent communication skills and the ability to handle basic computer systems, in addition to scheduling appointments and managing incoming and outgoing correspondence. The ideal candidate should have a professional appearance and the ability to work under pressure while maintaining calmness and professionalism at all times.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

Join Tala United!
As a leading diversified group in the Saudi market, Tala United specializes in Sales & Distribution, Trading, Importing, and Manufacturing. We focus on distributing high-quality products like Coffee, Tea, and Confectioneries.

Key Responsibilities:

• Implement company policies and procedures effectively.
• Secure product listings across all designated accounts.
• Prospect and acquire new customers.
• Manage and develop existing accounts for customer satisfaction.
• Respond to client inquiries with tailored solutions.
• Negotiate contracts and close deals in line with policies.
• Collaborate with internal teams to achieve sales objectives.
• Execute daily route plans and follow up with customers.
• Maintain customer stock levels to minimize out-of-stock situations.
• Reconcile daily sales transactions accurately.
• Ensure no stock discrepancies or cash shortages.

Qualifications:

• Proven experience in FMCG distribution sales.
• Strong communication and negotiation skills.
• Excellent organizational and time management skills.
• Valid residency permit and Saudi driving license.
• Fluency in Arabic; English knowledge preferred.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for training and professional development.
• A supportive and dynamic work environment.