Delivery Station Liasion, DSL📣 Job Ad

About the Role

OpenTech HR is seeking a highly experienced Cybersecurity Delivery Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is crucial for leading the end-to-end delivery of managed security services, ensuring adherence to stringent SLAs, KPIs, governance requirements, and overall business expectations. The Cybersecurity Delivery Manager will serve as the primary liaison between our dedicated security operations teams and senior stakeholders, guaranteeing consistent, high-quality, and risk-aware service delivery.

Key Responsibilities

• Lead the comprehensive delivery of 24x7 managed security services across various domains, including Security Operations Center (SOC), Security Information and Event Management (SIEM), Incident Response, and Vulnerability Management.
• Ensure strict adherence to all Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established service quality standards.
• Oversee all aspects of incident management, system monitoring, and operational performance to maintain optimal security posture.
• Champion and drive initiatives focused on continuous improvement and enhancing operational efficiency within the cybersecurity delivery framework.
• Act as the principal point of contact for all senior stakeholders, fostering strong relationships and clear communication channels.
• Lead regular service review meetings and provide comprehensive performance reporting to stakeholders.
• Effectively manage escalations, critical incidents, and all service-related issues to swift and satisfactory resolution.
• Ensure a strong alignment between the delivered security services and the overarching business objectives.
• Guarantee compliance with all relevant security standards, internal policies, and external regulatory requirements.
• Implement and diligently monitor risk management strategies and security controls to mitigate potential threats.
• Provide robust support for audit readiness and ensure accurate compliance reporting.
• Track and report on key operational metrics, including performance indicators and response times.
• Lead and coordinate cross-functional cybersecurity teams, fostering collaboration and synergy.
• Manage resource planning, effective workload distribution, and monitor team performance to ensure optimal output.
• Mentor and develop team members to enhance delivery maturity and overall effectiveness.
• Coordinate seamlessly across internal and external delivery teams to ensure unified service provision.
• Manage departmental budgets, forecasts, and actively pursue cost optimization initiatives.
• Ensure that service delivery aligns with all financial and contractual commitments.
• Support the identification and pursuit of service improvement and growth opportunities.
• Define and continuously evolve the roadmap for managed security services.
• Drive initiatives for automation, efficiency gains, and service maturity enhancements.
• Align cybersecurity delivery strategies with the overall business and security strategy of the organization.

Qualifications and Requirements

• Bachelor's degree in Cybersecurity, Information Technology, or a closely related field.
• Possession of relevant industry certifications such as CISSP, CISM, CCSP, ITIL, or PMP is highly desirable.
• A minimum of 8 years of progressive experience in cybersecurity or IT roles.
• At least 5 years of experience in service delivery or leadership positions.
• Demonstrated experience in managed security services and operating within enterprise environments.

Required Skills

• Cybersecurity
• IT
• Service Delivery
• Leadership
• Managed Security Services
• SOC (Security Operations Center)
• SIEM (Security Information and Event Management)
• Incident Response
• Vulnerability Management
• Governance
• Risk Management
• Compliance
• Team Leadership
• Financial Management
• Commercial Management
• Service Strategy
• Automation

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 10 years of experience, with at least 5 years in service delivery or leadership roles within managed security services and enterprise environments. The salary for this position is SAR 25,000 per month.

About the Role

Colgate-Palmolive, a global leader in consumer products operating in over 200 countries, is seeking a Customer Development Manager (CDM) for Discounters to join their team in Jeddah, Makkah, Saudi Arabia. This role is responsible for driving the commercial strategy, volume growth, and profitability of Colgate-Palmolive's portfolio within the rapidly expanding Discounter retail channel across Saudi Arabia. The position requires a strategic thinker with strong financial acumen and a proven ability to achieve aggressive volume targets within the discounter model, characterized by high turnover, low margins, and intense competition. You will be instrumental in shaping how our brands are presented and sold in key discounter formats.

Colgate-Palmolive is a company dedicated to reimagining a healthier future for people, their pets, and our planet. Guided by core values of Caring, Inclusivity, and Courage, we foster a culture that inspires our people to achieve common goals and build a brighter, healthier future for all. This role offers relocation assistance globally.

Key Responsibilities

• Lead the negotiation and execution of long-term strategic partnerships with key discounter accounts to secure category growth, volume commitments, and optimal product visibility.
• Own the channel's Profit & Loss (P&L), optimizing trade spend, managing margins, and designing cost-effective promotional frameworks, such as Everyday Low Price (EDLP) models or high-volume multi-packs, suitable for price-sensitive shoppers.
• Collaborate closely with Demand Planning and Logistics teams to maintain high case-fill rates and proactively eliminate Out-of-Stock situations, ensuring product availability.
• Manage and coach a regional team of field supervisors and merchandisers to ensure flawless implementation of planograms and maximize share of shelf.
• Develop and implement a tailored portfolio strategy, identifying whitespace opportunities and introducing specific SKU mixes, such as promotional bundles and value sizes, engineered exclusively for the discounter format to prevent channel conflict with hypermarkets.
• Achieve sales goals, margin, and volume targets for assigned accounts and ensure effective 5P (Product, Price, Place, Promotion, People) execution in stores.
• Optimize Trade Spend ROI by evaluating promotional investments and discount structures to eliminate underperforming tactics, ensuring commercial investment directly drives high-volume velocity while protecting net margins.
• Develop and manage the partnership between Colgate-Palmolive and a group of accounts at the store and regional level by building strong relationships and negotiating with store operations personnel.
• Provide feedback on competition intelligence and the in-store environment to ensure the right tactics are employed and report findings to the General Manager.
• Ensure tailored plans and promotions are developed with Regional Managers (RM) and executed within assigned accounts.
• Cascade channel strategies developed by the General Manager within selected accounts, focusing on both qualitative (5Ps) and quantitative (Sales per Account, Store, Category, and SKU) objectives.
• Build and manage relationships with key players, including Junior Buyers and Store Managers, at the regional and/or store level.
• Conduct negotiations as necessary for planograms, displays, and promotion execution at regional office and/or store levels.
• Coordinate special events, including store-level sell-in and communication, and manage in-store materials in cooperation with the Retail Marketing Team and General Manager.
• Maximize account P&L by analyzing performance, identifying opportunities, and developing actionable plans.
• Prepare Business Reviews twice a year with Customer Development Team Leaders (CDTLs) and the General Manager to meet customers and share mutual growth opportunities.
• Regularly visit stores to identify areas for improvement and provide coaching and direction to in-store staff, ensuring they are trained on new products, promotions, and merchandising objectives.
• Identify training needs and develop training plans with CDTLs.
• Work with CDTLs and RMs to develop tools, merchandising materials, and in-store programs for effective shelf management to drive shopper purchases.
• Supervise and analyze the consistent and accurate collection of data to monitor 5P performance against targets.
• Clearly communicate in-store objectives and monitor the execution of 5P targets, product availability, assortment by store format, shelf pricing, promotion implementation, share of shelf, and planograms.
• Resolve operational issues at regional offices or in-store.

Qualifications and Requirements

• A minimum of a Bachelor's or similar degree is required.
• At least 8 years of experience in the Saudi Market.
• Proven experience in developing the business of selected customers.
• Good command of both English and Arabic languages.

Required Skills

• Commercial Strategy
• Volume Growth
• Profitability Management
• Joint Business Plans
• Negotiation
• P&L Management
• Trade Spend Optimization
• Margin Management
• Promotional Frameworks
• Supply Chain Collaboration
• Demand Planning
• Logistics
• In-Store Execution
• Team Management
• Portfolio Strategy
• Sales Goals Achievement
• 5P Execution
• Trade Spend ROI Optimization
• EDLP & Price Architecture
• ROI Mechanics
• Customer Relationship Management
• Competition Intelligence
• Business Development
• Channel Strategy
• Retail Marketing
• Shelf Management
• Merchandising
• Data Analysis
• Problem Solving

Work Environment and Additional Information

This is a full-time position for a Customer Development Manager-Discounters based in Jeddah, Makkah, Saudi Arabia. Relocation assistance is offered globally. Colgate-Palmolive is an equal opportunity employer and values diversity.

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented Core Laboratory Technician/Technologist (Senior) to join our team in Makkah, Saudi Arabia. This full-time position is integral to providing essential information for disease diagnosis, treatment, and prevention through the performance of medical laboratory tests and procedures. The role involves working across various sections within the core laboratory, including Hematology, Chemistry, Endocrinology, and Immunology, and may require phlebotomy services as needed. This position is suited for individuals with a strong foundation in laboratory science, a commitment to quality, and a desire to contribute to patient care within a leading healthcare organization, emphasizing teamwork, continuous improvement, and adherence to high standards of laboratory practice and patient safety.

Key Responsibilities

• Organize daily laboratory work, including matching computer orders with specimen labeling, sorting specimens, verifying labeling accuracy, logging specimens, and managing sample acceptance and rejection.
• Arrange reports for delivery and maintain a clean and orderly work environment.
• Collaborate effectively with team members, demonstrating flexibility for overtime and duties during public holidays as operationally required.
• Perform a wide range of medical laboratory tests and procedures across Hematology, Chemistry, Endocrinology, and Immunology units, adapting to changing work requirements.
• Promptly report identified infectious diseases to the lab unit supervisor, lab infection control officer, and the infection control department.
• Ensure the quality and accuracy of laboratory results by running standards and controls, verifying equipment function through routine maintenance and troubleshooting, and calibrating equipment according to approved procedures.
• Monitor quality control measures and protocols to maintain high performance standards.
• Serve as a technical resource for colleagues through staff training, answering professional inquiries, and engaging in continuous learning.
• Operate, clean, and maintain laboratory equipment according to manufacturer instructions, performing minor troubleshooting and reporting equipment errors promptly.
• Identify and communicate critical results by strictly adhering to established policies and procedures.
• Contribute to a safe environment for patients, visitors, physicians, and co-workers by following established standards, procedures, and legal regulations.
• Maintain patient confidentiality by safeguarding all laboratory information.
• Collect and process samples in accordance with laboratory stat and routine procedures.
• Utilize various laboratory applications, including instrument manager software, EP evaluator software, Quality Control software, Media Lab education application, and other relevant lab systems.
• Participate in checking, updating, ordering, and following up on supplies, reporting sectional inventory status, recalls, and urgent follow-ups to the laboratory stock material controller.
• Collect and record data for monitoring turn-around-time and other laboratory indicators, and participate in answering occurrence variance reports (OVR).
• Receive and perform proficiency testing accurately and in a timely manner, including processing, reporting, analyzing evaluation reports, and documenting corrective actions.
• Build and maintain positive working relationships with co-workers and the public by applying principles of good customer service and adhering to the code of conduct.
• Handle and dispose of infectious waste safely, following all safety and infection control policies and procedures.
• Report incidents through the OVR system and follow the established chain of command.
• Adhere to the standards of any national and international accreditation processes relevant to the laboratory.
• Educate patients and their families about health conditions, treatments, and preventative measures when applicable.
• Perform all duties and tasks in a manner that supports Fakeeh Care's Person-Centered care values.
• Actively contribute to continuous improvement initiatives within the scope of the role.
• Adhere to safety protocols and proactively address any job-related safety concerns.
• Maintain strict confidentiality of all sensitive information.
• Comply with cybersecurity policies and standards, participating in awareness training.
• Adhere to and uphold Fakeeh Care's code of conduct, policies, and ethical standards.
• Complete all mandatory education at least one month prior to its expiration.

Qualifications and Requirements

• Bachelor's degree in Medical Technology, Medical Science, or an equivalent Bachelor of Science in Chemical or Biological Science.
• 0-2 years of experience as a Laboratory Medical Technologist/Technician.
• Excellent proficiency in both English and Arabic languages, verbally and in writing.
• A valid license for practice as per the regional health regulatory authority (*, SCFHS / DHA).

Required Skills

• Documentation skills
• Information analysis
• Proficiency in laboratory techniques
• Equipment maintenance
• Computer skills
• Team player
• Customer service orientation
• Phlebotomy (as needed)
• Specialized knowledge in Hematology, Chemistry, Endocrinology, and Immunology
• Quality Control
• Troubleshooting
• Infection Control practices
• Maintaining patient confidentiality
• Data collection and analysis
• Proficiency testing management
• Understanding of accreditation processes

Work Environment

This is a full-time position located in Makkah, Saudi Arabia, within the Fakeeh Care Group. The role operates within a core laboratory setting, requiring collaboration across various specialized units.