Digital Product Manager - Destination📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Makkah |
About the Role
Big Fish Consult is seeking a Digital Product Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is within the Destination & Digital Experience / Technology department and reports to the Digital Experience Director. The Digital Product Manager will be responsible for managing the end-to-end lifecycle of digital products and platforms, ensuring the delivery of user-centric, scalable, and high-performing digital solutions that align with business objectives and enhance customer experiences across digital channels. This role requires a strategic thinker with a strong understanding of digital product development, customer experience optimization, and cross-functional collaboration. You will work with business stakeholders, technology teams, designers, and external partners to define product strategies, prioritize initiatives, and drive continuous improvement.
Key Responsibilities
- Manage the complete lifecycle of digital products from ideation and requirements gathering through delivery, enhancement, and optimization.
- Translate business objectives and customer needs into clear product requirements, user stories, and development roadmaps.
- Define and maintain product backlogs, ensuring alignment with strategic priorities and business value.
- Prioritize features, enhancements, and releases based on user needs, data insights, and organizational objectives.
- Ensure timely and successful delivery of digital initiatives while maintaining quality and performance standards.
- Analyze customer journeys and identify opportunities to improve user experience across digital touchpoints.
- Collaborate with UX/UI teams to design intuitive, accessible, and user-focused digital experiences.
- Gather and evaluate customer feedback, behavioral insights, and market trends to inform product enhancements.
- Advocate for customer-centric design and usability best practices throughout the product development process.
- Monitor product performance through defined KPIs, analytics, and reporting tools.
- Assess user engagement, adoption, conversion, and satisfaction metrics to identify optimization opportunities.
- Drive continuous product improvements through data-driven decision-making and iterative development approaches.
- Conduct regular reviews of product effectiveness and recommend enhancements to maximize value and user adoption.
- Coordinate with technology teams to ensure seamless integration between digital products and enterprise systems.
- Support alignment with CRM platforms, payment gateways, customer service tools, operational systems, and third-party applications.
- Participate in solution design discussions to ensure scalability, security, and operational efficiency.
- Support testing, deployment, and release management activities.
- Act as the primary liaison between business functions, technology teams, and external partners for assigned products.
- Facilitate alignment on product vision, priorities, timelines, and delivery expectations.
- Communicate product roadmaps, project status, risks, and outcomes to stakeholders.
- Build strong cross-functional relationships to ensure successful product adoption and business impact.
- Coordinate with external vendors, consultants, and technology partners to deliver product enhancements and projects.
- Monitor vendor performance, deliverables, and service quality against agreed objectives.
- Track issues, risks, and dependencies, ensuring timely resolution and escalation when required.
- Maintain comprehensive product documentation, including business requirements, user stories, release notes, and process documentation.
- Ensure compliance with organizational governance, change management, and digital delivery standards.
- Prepare regular reports and dashboards on product performance, delivery progress, and key outcomes.
- Support data-driven planning and decision-making through accurate reporting and insights.
Qualifications and Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field.
- 3–6 years of experience in Digital Product Management, Product Ownership, Digital Transformation, or related digital delivery roles.
- Experience working within Agile, Scrum, or hybrid project delivery environments.
- Strong understanding of digital platforms, web and mobile applications, customer experience, and product development methodologies.
- Familiarity with UX/UI principles, customer journey mapping, and digital analytics tools.
- Experience coordinating cross-functional stakeholders and managing competing priorities.
- Strong analytical, problem-solving, communication, and presentation skills.
- Professional certifications such as Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), Agile, or Product Management certifications are advantageous.
- Fluent in Arabic and English.
Required Skills
- Digital Product Management
- Product Ownership
- Digital Transformation
- Agile and Scrum methodologies
- Digital Platforms
- Web and Mobile Applications
- Customer Experience
- Product Development Methodologies
- UX/UI Principles
- Customer Journey Mapping
- Digital Analytics Tools
- Stakeholder Management
- Managing Competing Priorities
- Analytical Skills
- Problem-Solving Skills
- Communication Skills
- Presentation Skills
Work Environment and Location
This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within a dynamic team environment that requires collaboration across various departments and with external partners.
Requirements
- Requires 2-5 Years experience
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