Guest Experience Supervisor📣 Job Ad

About the Role

Four Seasons Hotels & Resorts is seeking an experienced Commercial Director to join the opening team of the Four Seasons Hotel and Private Residences Jeddah at the Corniche in Saudi Arabia. This leadership role reports directly to the General Manager and is part of the Hotel Leadership Team. The Commercial Director will drive the hotel's strategic commercial performance by overseeing Sales, Marketing, Revenue Management, Reservations, and Public Relations. The focus is on maximizing revenue, enhancing brand clarity, and establishing a strong position within the luxury market through integrated sales and marketing strategies.

Four Seasons fosters a culture of continuous improvement and mutual respect, dedicated to creating exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart. This dedication extends to providing a world-class employee experience and company culture.

Key Responsibilities

• Oversee all commercial functions, including Sales, Revenue Management, Reservations, Marketing Communications (MarCom), and Public Relations.
• Develop and implement the Annual Sales and Marketing Plan and associated budget in alignment with property objectives.
• Collaborate with the General Manager to define pricing strategies, channel management, segmentation approaches, and promotional planning.
• Drive brand awareness through the execution of an effective Public Relations strategy, including media relations and content marketing initiatives.
• Oversee the social media strategy and its execution in close collaboration with the Director of Public Relations.
• Evaluate and analyze market opportunities to identify and develop new business leads and strategic partnerships.
• Ensure consistency in brand messaging and positioning across all communication platforms and guest touchpoints.
• Recruit, lead, and develop a high-performing commercial team capable of delivering measurable results and maintaining brand consistency.

Qualifications and Requirements

• Proven experience in Sales and Marketing leadership roles, with a strong background in revenue and budget management.
• Demonstrated expertise in the luxury hospitality sector, including a thorough understanding of current customer and travel behavior trends.
• A track record of successfully leading commercial strategy, particularly in pre-opening or repositioning environments.
• Strong critical thinking, creative problem-solving, and multi-project management capabilities.
• Excellent communication and stakeholder engagement abilities.
• High attention to detail and a genuine passion for innovation and compelling brand storytelling.
• Fluency in English is required; proficiency in Arabic is considered a significant advantage.
• Eligible candidates must possess the legal right to work in Saudi Arabia.

Required Skills

• Sales
• Marketing
• Revenue Management
• Reservations
• Public Relations
• Marketing Communications (MarCom)
• Sales and Marketing Leadership
• Revenue and Budget Management
• Luxury Hospitality Expertise
• Critical Thinking
• Creative Problem-Solving
• Multi-Project Management
• Communication
• Stakeholder Engagement
• Attention to Detail
• Innovation
• Brand Storytelling

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The Four Seasons Hotel and Private Residences Jeddah at the Corniche is situated within the vibrant Corniche District, offering views of the Red Sea. Its location provides proximity to key business hubs, the historic Al-Balad area, the Tahlia Street shopping district, and the Formula 1 Jeddah Street circuit. The property will offer guests and residents Four Seasons service and a luxury lifestyle experience, featuring amenities such as pools, fitness centers, spas, Kids for All Seasons, and multiple dining options.

As part of the Four Seasons team, employees benefit from a competitive salary in a tax-free environment, along with comprehensive benefits including housing and transportation allowances, 30 days of vacation plus public holidays, paid home leave tickets, complimentary meals and uniform cleaning, medical and life insurance, an Employee Assistance Program, and worldwide complimentary room nights. Opportunities for professional growth and development, along with additional family benefits, are also provided.

About the Role

Agoda, a prominent online travel platform and part of Booking Holdings, is seeking an ambitious Lead Data Scientist to join its Data Science and Machine Learning (AI/ML) team. This position, based in Bangkok, Thailand, offers the opportunity to work with large-scale productive machine learning and big data platforms. The role involves processing approximately 600 billion events daily and making around 5 billion predictions, contributing to Agoda's objective of simplifying travel for everyone. The Data department at Agoda is central to the company's innovation strategy, managing data-related requirements and enhancing data utilization through advanced resources. You will collaborate with a global team of over 7,000 individuals, leveraging extensive datasets to improve customer experiences, optimize business outcomes, and enhance fraud prevention measures.

Key Responsibilities

• Design, develop, experiment with, and implement models and algorithms to enhance customer experience, supply-side value, business outcomes, and infrastructure readiness.
• Analyze large datasets, including customer data, over 600 million daily user-generated events, and supplier and pricing information, to identify actionable insights for improvements and innovation.
• Collaborate with developers and business stakeholders to deliver high-quality daily results.
• Research and identify new ideas that can significantly impact the business and customer experience.

Qualifications and Requirements

• A minimum of 4 years of hands-on data science experience.
• Strong understanding of Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), and Statistics.
• Proficiency in coding using relevant open-source libraries and frameworks.
• Significant proficiency in SQL.
• Proficiency in programming languages such as Python, PySpark, and/or Scala.
• Ability to lead, work independently, and contribute effectively within a team.
• Good communication and interpersonal skills, necessary for a multicultural environment.

Preferred Qualifications

A PhD or MSc in Computer Science, Operations Research, Statistics, or other quantitative fields is advantageous. Experience in Natural Language Processing (NLP), image processing, recommendation systems, data engineering, and working with big data frameworks like Spark/Hadoop is highly desirable. Prior experience in data science for e-commerce and/or Online Travel Agencies (OTAs) is considered a plus.

Work Environment and Location

This full-time role is based in Bangkok, Thailand. Relocation assistance and full visa sponsorship are provided for eligible candidates. Agoda operates globally, with a presence in various regions.

About the Role

MBRF, a global leader in the food industry, is seeking a dedicated FP&A Analyst to join their team in Jeddah, Saudi Arabia. This role offers an opportunity to contribute to a company focused on quality, innovation, and its people. The FP&A Analyst will play a crucial role in supporting financial planning, analysis, and reporting, collaborating with commercial teams to drive informed business decisions. This is a full-time position within a dynamic and collaborative working environment.

Key Responsibilities

• Prepare weekly and monthly financial forecasts and simulations, including Order-to-Cash (OTC) and soft close processes.
• Support the monthly, quarterly, and annual planning cycles, encompassing forecasting and cycle plan development.
• Collaborate closely with commercial teams to ensure alignment on targets and financial outlooks.
• Prepare regular financial reports and presentations for internal stakeholders.
• Analyze profitability by customer and product category through Customer P&L statements.
• Support trade investment and Gross to Net (G2N) tracking through the creation and maintenance of reports and dashboards.
• Maintain and update financial data within SAP and other relevant reporting tools.
• Execute basic financial and cost simulations for new business initiatives.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Economics, Accounting, or a related field.
• 2 to 5 years of experience in a similar finance role, with a preference for experience within the FMCG industry.
• Native Arabic speaker with proficient written and spoken English skills.
• Must be a Saudi national based in Jeddah.

Required Skills

• Proficiency in MS Office applications, with a strong command of Excel.
• Experience with SAP is preferred.
• Demonstrated problem-solving skills coupled with an analytical, result-oriented, and collaborative mindset.
• Ability to maintain effective relationships with cross-functional teams.
• Capability to perform effectively in high-pressure environments and deliver results within tight deadlines.
• Experience in financial forecasting, simulations, and planning cycles.
• Skills in preparing financial reports and presentations.
• Proficiency in profitability analysis, trade investment tracking, and G2N tracking.
• Experience with reporting tools and conducting cost simulations.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role offers opportunities for growth within a strong corporate culture.