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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah

About the Role

Delta Hotels and Resorts is seeking a dedicated Guest Experience Supervisor to join its team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is an opportunity for an individual with 0-1 year of experience to contribute to guest service operations within the hospitality sector. The role is focused on ensuring a positive and memorable experience for every guest, aligning with the brand's commitment to service excellence.

Key Responsibilities

  • Process guest check-ins, including identity verification, payment processing, room assignment, and key issuance.
  • Set up guest accounts according to individual needs and enter Marriott Rewards information.
  • Ensure room rates align with market codes and document any discrepancies.
  • Secure payment before issuing room keys and manage billing adjustments as required.
  • Compile and review daily operational reports, logs, and contingency lists.
  • Complete cashier and closing reports accurately at the end of shifts.
  • Provide guests with property information and directions.
  • Address guest requests by coordinating with appropriate staff and ensuring follow-up for satisfaction.
  • Process all forms of payment, vouchers, paid-outs, and charges.
  • Balance receipts, and manage cash handling and security for the bank at the start and end of each shift.
  • Obtain manual payment authorizations and adhere to all accounting procedures.
  • Report any guest reports of theft to Loss Prevention/Security.
  • Assist management with employee training, evaluation, counseling, motivation, and coaching, acting as a role model and initial point of contact for employee concerns.
  • Foster positive working relationships and support team goals, responding to employee concerns.
  • Adhere to company policies and procedures, report workplace accidents and unsafe conditions, and complete required safety training.
  • Maintain a clean and professional personal appearance and confidentiality of proprietary information.
  • Protect company assets, welcome guests, and anticipate their service needs.
  • Assist individuals with disabilities and express appreciation to guests.
  • Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
  • Ensure adherence to quality standards.
  • Utilize computers and POS systems for data entry and retrieval.
  • Perform tasks requiring standing, sitting, or walking for extended periods, and move, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance.
  • Undertake other reasonable job duties as assigned by supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • A minimum of 1 year of related work experience.
  • A minimum of 1 year of supervisory experience.

Required Skills

  • Customer Service
  • Cashiering
  • Training
  • Employee Relations
  • Communication
  • Problem-Solving
  • Computer Systems
  • POS Systems

Work Environment and Location

This is a full-time, non-management position located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. The role requires the candidate to be physically present at the location, as it is not a remote position. The work is situated within the Jiddah region, Makkah, with the primary city being Jeddah.

Requirements

  • No experience required

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