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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Lucid Motors as an IT Helpdesk Technician
At Lucid, we're paving the future in luxury electric vehicles. As part of our dedicated team, you'll play a crucial role in ensuring our technology meets the extraordinary demands of our innovative products.

Key Responsibilities:
  • Provide first-line technical support to end-users via phone, email, chat, or ticketing systems.
  • Troubleshoot hardware and software issues effectively.
  • Assist in onboarding processes and handle user account management.
  • Collaborate with IT teams to maintain standardized configurations and support requests.
  • Monitor and address network connectivity issues and security incidents.

Qualifications:
  • Bachelor’s degree in computer science or related field.
  • 2+ years of experience in a technical support role, preferably in corporate settings.
  • Familiarity with ITSM, ITIL processes, and ticketing systems.
  • Excellent communication skills and ability to work collaboratively.
  • Strong knowledge of Windows/Mac OS, networking, and security systems.

Join us at Lucid Motors, where you'll contribute to a transformative vision for a sustainable future.

Requirements

  • Requires 2-5 Years experience

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We are seeking a highly skilled Technical Support Consultant with expertise in low-current systems, edge devices, and network infrastructure. This position requires providing technical assistance and ensuring smooth operations of critical systems in challenging environments and remote locations.

Key Responsibilities:
  • Provide technical support for low-current systems (CCTV, access control, etc.).
  • Install, configure, and maintain edge devices, sensors, and IoT components.
  • Handle LAN/WAN wiring, network setup, and connectivity troubleshooting.
  • Perform diagnostics and maintenance of power systems, including batteries and backup units.
  • Conduct site visits to remote locations for installation, testing, and support.
  • Document technical issues, resolutions, and provide detailed reports.
  • Collaborate with engineering teams to ensure system reliability and performance.
  • Train end-users and provide guidance on system operation and best practices.

Required Qualifications:
  • Diploma in Electrical/Electronics/IT or related field.
  • Hands-on experience with low-current systems and network infrastructure.
  • Strong knowledge of LAN/WAN wiring, cabling standards, and troubleshooting.
  • Familiarity with edge devices, IoT hardware, and integration.
  • Ability to work in remote locations and adapt to challenging environments.
  • Excellent problem-solving and communication skills.

Preferred Skills:
  • Experience with industrial or oil & gas environments.
  • Knowledge of battery systems, UPS, and backup power solutions.
  • Certifications in networking (CCNA or equivalent) or low-current systems.
  • Ability to work independently and manage multiple tasks under pressure.

Benefits:
  • Competitive salary and allowances.
  • Travel opportunities to diverse project sites.
  • Professional development and certification support.

breifcase2-5 years

locationMakkah

3 days ago