Learning and Experience SGM📣 Job Ad

About the Role

Abdul Latif Jameel (ALJ) is a diversified conglomerate with a significant presence across the Middle East, North Africa, and Turkey (MENAT) region. With over 75 years of commercial success, ALJ offers professional opportunities. The company fosters a culture of innovation, respect, pioneering spirit, and empowerment.

This position of Learning and Experience Senior General Manager (SGM) is responsible for designing, leading, and enhancing end-to-end learner experiences and digital learning ecosystems within HITCL. The role ensures high learner satisfaction, effective digital delivery, data-driven improvements, and operational excellence in learning coordination, aligning with HITCL's academic standards and strategic objectives.

Key Responsibilities

• Own the design, consistency, and continuous improvement of end-to-end learner experiences across all HITCL programs to ensure high satisfaction, engagement, and learning effectiveness.
• Oversee the design, implementation, and continuous improvement of engaging digital learning journeys, ensuring the reliability, scalability, and effective administration of LMS/LXP platforms and digital learning ecosystems.
• Establish and enforce instructional design and content standards, ensuring high-quality, innovative, and business-aligned digital learning content.
• Design, maintain, and govern HITCL learning KPIs, dashboards, and analytics frameworks to enable evidence-based decision-making and drive continuous improvement in learning effectiveness and utilization.
• Ensure efficient and well-coordinated execution of training programs through effective scheduling, logistics, and learner communication.
• Build, lead, and develop high-performing teams across content creation, digital solutions, analytics, and learning coordination functions.
• Design, monitor, and continuously improve end-to-end learner journeys across all HITCL programs.
• Establish learner experience standards to ensure consistency, engagement, and satisfaction across delivery modes.
• Ensure accuracy, timeliness, and consistency of learning data and reporting across systems.
• Oversee instructional design standards and methodologies for digital and blended learning programs.
• Leverage analytics insights to drive evidence-based decisions and continuous improvement in learning effectiveness and utilization.
• Ensure all digital learning content aligns with adult-learning principles, academic governance, and HITCL learning philosophy.
• Lead the Contents Creation Center in producing high-quality digital learning assets using AI, multimedia, and emerging technologies.
• Provide strategic oversight of LMS/LXP platforms and digital learning ecosystems to ensure reliability, scalability, and adoption.
• Oversee content libraries, version control, reusability standards, and support for production needs.
• Govern the administration, configuration, and continuous enhancement of digital learning platforms in line with delivery needs.
• Oversee training coordination activities, including scheduling, calendars, logistics, and learner communications.
• Ensure smooth, timely, and error-free execution of training programs in collaboration with schools and campus services.
• Evaluate digital learning tools and technologies, recommending enhancements that improve learning experience, efficiency, and scalability.

Qualifications and Requirements

• Bachelor's degree in Education, Technology, Business, or a related discipline.
• Master's degree in the same disciplines is preferred.
• 12–15 years of experience in learning experience design, digital learning, or corporate education.
• Minimum 5 years in a senior leadership role managing enterprise learning platforms or learning enablement functions.
• Instructional Design certification (*, ATD or equivalent) is preferred.

Required Skills

• Learning Experience & Journey Design
• Instructional Design
• Digital Learning Platforms (LMS/LXP) Management
• Learning Analytics
• Team Leadership & Coaching

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.