Reservations Agent

Join Our Team as a Reservation Agent!

At Rayhaan Hotels & Resorts, we pride ourselves on excellent service and hospitality. As a Reservation Agent, you will play a crucial role in providing top-notch service to our valued guests. This position requires effective communication, attention to detail, and a passion for customer service.

Key Responsibilities:

• Answer phone calls within three rings using the company's approved greeting standards.
• Process guest inquiries and reservations accurately through our property management system.
• Maintain accurate records of reservations and special requests, including amenities and deposits.
• Keep up-to-date with hotel facilities and promotions to provide informed service to guests.
• Engage in training programs to enhance your skills and contribute to the hotel’s revenue through up-selling and cross-selling.
• Ensure compliance with environmental, health, and safety policies.

Required Qualifications:

• Strong communication skills in both spoken and written formats.
• Detail-oriented with strong organizational skills.
• Ability to work well in a team environment and maintain a positive attitude.

Join Rayhaan Hotels & Resorts and be part of a dedicated team committed to delivering exceptional experiences to our guests. We look forward to welcoming you!

Join Our Team as a Reservations Agent at Hilton!
Are you passionate about delivering outstanding customer service? Hilton is seeking a dedicated Reservations Agent to be the main contact for room reservations at our hotel.

Key Responsibilities:

• Serve as the first line of inquiry for room reservations.
• Provide excellent customer service, options, and solutions to meet guest and customer needs.
• Convert inquiries into contracted business efficiently.
• Respond positively to sales inquiries to develop future business leads.
• Ensure all reservations are completed accurately to the guest's expectations.
• Maintain prompt and efficient service while upholding our brand standards.

What We’re Looking For:
To excel as a Reservations Agent, you should possess:

• A passion for exceptional customer service.
• Excellent communication skills and a professional telephone manner.
• Strong organizational and administration skills.
• Intermediate proficiency in computer skills.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Tertiary qualifications or collegiate-level degree.

About Hilton:
Hilton is a leading global hospitality company, offering a diverse portfolio of properties around the world. We are dedicated to creating remarkable hospitality experiences and providing exceptional guest services.

If you are ready to take this exciting step in your career, we invite you to apply and join our team!

Join Marriott International as a Clerk-Reservations!

At Marriott International, we believe in creating exceptional opportunities to elevate the hospitality industry. The role of Clerk-Reservations plays an essential part in delivering our promise of 'Great Hospitality, Always.'

As a Clerk-Reservations, you will be responsible for managing reservation requests with care and efficiency, ensuring that our guests receive prompt and professional service to meet their needs.

Key Responsibilities:

• Handle reservation requests via telephone, email, and other communication channels.
• Ensure accurate booking and maintain updated records in the reservation system.
• Provide guests with pertinent information regarding their stay and services available.
• Collaborate with front office and other departments to enhance guest experience.

Why Join Us?
Joining Marriott means being part of a globally recognized brand synonymous with excellent hospitality. We value our employees and work diligently to create a workplace culture that is inclusive and diverse. You will be part of a dynamic team and work in a supportive environment that promotes professional development.

If you are passionate about providing outstanding customer service and want to grow your career in hospitality, we invite you to apply today!