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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeField
LocationLocationMakkah
About the Job
The Field Supervisor is a pivotal mid-career position that entails overseeing field operations and client service teams to ensure the highest levels of performance and customer satisfaction. The ideal candidate will demonstrate a strong competency in team leadership, possessing the ability to motivate and drive a diverse group of professionals while effectively managing client relationships.

Job Responsibilities:
  • Oversee daily operations and performance of the field teams to ensure compliance with organizational standards.
  • Develop and implement training programs to enhance team capabilities, skills, and performance consistency.
  • Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement within the operational workflow.
  • Foster a collaborative team environment that encourages professional growth and high morale among team members.
  • Build and maintain strong client relationships through regular engagement and effective resolution of issues.
  • Collaborate with management to strategize operational improvements that elevate customer satisfaction levels.
  • Conduct regular field visits to monitor team engagement, providing hands-on support and leadership.
  • Manage resource allocations and maintain appropriate inventory levels while reducing operational costs.
  • Lead weekly and monthly performance review meetings to discuss team achievements and areas needing attention.
  • Prepare detailed reports on operational performance and provide key insights to upper management.

Job Requirements:
  • Minimum of 1 to 3 years of demonstrable experience in field team management and customer service.
  • Proven track record of developing and executing strategies that enhance team performance and client satisfaction.
  • Strong understanding of field operations, including logistics, resource allocation, and workflow management.
  • Ability to effectively manage team dynamics and cultivate a positive organizational culture.
  • Exceptional analytical skills to assess performance data and derive actionable insights.
  • Experience in conflict resolution and negotiation strategies to handle team and client issues effectively.
  • Proficient in using project management software and performance analytics tools.
  • Capacity to design training programs tailored to enhance team skills and service quality.
  • Excellent written and verbal communication skills in both Arabic and English.
  • Ability to adapt swiftly to changing priorities and operational conditions.

Requirements

  • Requires 2-5 Years experience

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