Supervisor📣 Job Ad

in Emdad By Elm

21 days ago

	Contract Type	Full-time
	Workplace type	Field
	Location	Makkah

About the Job
The Field Supervisor is a pivotal mid-career position that entails overseeing field operations and client service teams to ensure the highest levels of performance and customer satisfaction. The ideal candidate will demonstrate a strong competency in team leadership, possessing the ability to motivate and drive a diverse group of professionals while effectively managing client relationships.

Job Responsibilities:

Oversee daily operations and performance of the field teams to ensure compliance with organizational standards.
Develop and implement training programs to enhance team capabilities, skills, and performance consistency.
Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement within the operational workflow.
Foster a collaborative team environment that encourages professional growth and high morale among team members.
Build and maintain strong client relationships through regular engagement and effective resolution of issues.
Collaborate with management to strategize operational improvements that elevate customer satisfaction levels.
Conduct regular field visits to monitor team engagement, providing hands-on support and leadership.
Manage resource allocations and maintain appropriate inventory levels while reducing operational costs.
Lead weekly and monthly performance review meetings to discuss team achievements and areas needing attention.
Prepare detailed reports on operational performance and provide key insights to upper management.

Job Requirements:

Minimum of 1 to 3 years of demonstrable experience in field team management and customer service.
Proven track record of developing and executing strategies that enhance team performance and client satisfaction.
Strong understanding of field operations, including logistics, resource allocation, and workflow management.
Ability to effectively manage team dynamics and cultivate a positive organizational culture.
Exceptional analytical skills to assess performance data and derive actionable insights.
Experience in conflict resolution and negotiation strategies to handle team and client issues effectively.
Proficient in using project management software and performance analytics tools.
Capacity to design training programs tailored to enhance team skills and service quality.
Excellent written and verbal communication skills in both Arabic and English.
Ability to adapt swiftly to changing priorities and operational conditions.

Requirements

Requires 2-5 Years experience

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Position Overview
We’re looking for a Business Development Manager to spearhead growth across our branding activation, marketing consultancy, and creative service offerings. This role focuses primarily on driving new business opportunities, while maintaining select key client relationships to ensure seamless delivery and long-term value.

Key Responsibilities:

Business Development & Growth: Lead the identification, pursuit, and conversion of new business opportunities across target industries. Build and maintain a strong sales pipeline through networking, outreach, referrals, and proactive prospecting.
Develop tailored proposals, credentials decks, and pitch presentations that position the agency as a trusted strategic partner.
Collaborate with the Strategy and Creative teams to craft bespoke marketing and branding solutions that align with client objectives.
Conduct market research to identify emerging trends, competitive positioning, and potential business verticals.
Represent the agency at industry events, conferences, and networking forums to build visibility and relationships.
Work closely with leadership to set and achieve revenue, profitability, and growth targets.
Maintain an active role in negotiating terms, closing deals, and onboarding new clients smoothly.

Client Partnership & Account Management: Serve as a strategic point of contact for select clients, ensuring satisfaction and alignment with business goals.
Translate client objectives into actionable plans, coordinating with internal teams for execution.
Identify upsell and cross-sell opportunities within existing accounts to expand revenue potential.
Oversee the delivery of key projects, ensuring quality standards, timelines, and budgets are met.
Lead periodic performance reviews and post-campaign evaluations, offering insights and recommendations for improvement.

Internal Collaboration & Reporting: Work closely with Strategy, Creative, and Content Directors to ensure client and prospect needs are met effectively.
Track and report on pipeline health, win/loss metrics, and revenue performance.
Contribute to continuous improvement of the agency’s business development process, tools, and practices.

Qualifications & Experience:
Minimum 5+ years of experience in business development or client partnerships within a marketing, branding, or creative services agency. Strong understanding of brand strategy, marketing activations, and integrated communications. Excellent communication, negotiation, and presentation skills.

2-5 years