Supervisor📣 Job Ad
in Emdad By Elm
about 1 hour ago
| Contract Type | Full-time | |
| Workplace type | Field | |
| Location | Makkah |
About the Job
The Field Supervisor is a pivotal mid-career position that entails overseeing field operations and client service teams to ensure the highest levels of performance and customer satisfaction. The ideal candidate will demonstrate a strong competency in team leadership, possessing the ability to motivate and drive a diverse group of professionals while effectively managing client relationships.
Job Responsibilities:
Job Requirements:
The Field Supervisor is a pivotal mid-career position that entails overseeing field operations and client service teams to ensure the highest levels of performance and customer satisfaction. The ideal candidate will demonstrate a strong competency in team leadership, possessing the ability to motivate and drive a diverse group of professionals while effectively managing client relationships.
Job Responsibilities:
- Oversee daily operations and performance of the field teams to ensure compliance with organizational standards.
- Develop and implement training programs to enhance team capabilities, skills, and performance consistency.
- Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement within the operational workflow.
- Foster a collaborative team environment that encourages professional growth and high morale among team members.
- Build and maintain strong client relationships through regular engagement and effective resolution of issues.
- Collaborate with management to strategize operational improvements that elevate customer satisfaction levels.
- Conduct regular field visits to monitor team engagement, providing hands-on support and leadership.
- Manage resource allocations and maintain appropriate inventory levels while reducing operational costs.
- Lead weekly and monthly performance review meetings to discuss team achievements and areas needing attention.
- Prepare detailed reports on operational performance and provide key insights to upper management.
Job Requirements:
- Minimum of 1 to 3 years of demonstrable experience in field team management and customer service.
- Proven track record of developing and executing strategies that enhance team performance and client satisfaction.
- Strong understanding of field operations, including logistics, resource allocation, and workflow management.
- Ability to effectively manage team dynamics and cultivate a positive organizational culture.
- Exceptional analytical skills to assess performance data and derive actionable insights.
- Experience in conflict resolution and negotiation strategies to handle team and client issues effectively.
- Proficient in using project management software and performance analytics tools.
- Capacity to design training programs tailored to enhance team skills and service quality.
- Excellent written and verbal communication skills in both Arabic and English.
- Ability to adapt swiftly to changing priorities and operational conditions.
Requirements
- Requires 2-5 Years experience
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