Supervisor📣 Job Ad

Join Our Team as an Operations Supervisor!
We at Samaya Investment Company are currently seeking an experienced Operations Supervisor to manage our café branches in Makkah. This role is essential in ensuring that our operations run smoothly and efficiently, significantly enhancing customer satisfaction.

Key Responsibilities:

• Supervise daily operations of the cafés to ensure seamless workflow.
• Develop and monitor operational plans to meet business objectives.
• Manage staff, including recruitment, training, evaluation, and motivation.
• Ensure product quality and safety compliance.
• Track financial performance and control costs to improve profitability.
• Coordinate across departments for optimal integration of workflow.
• Address customer complaints with effective solutions.
• Propose and implement continuous improvement initiatives.

Qualifications & Requirements:

• Experience in café management or the food & beverage sector.
• Strong leadership and organizational skills.
• Effective decision-making and problem-solving abilities.
• Excellent communication skills under pressure.
• Knowledge of operations management and customer service standards.

Join us to create exceptional service experiences and contribute to our organizational goals!

Job Purpose:
The Event Supervisor is responsible for planning, organizing, and delivering high-profile events and activations at Amaala Yacht Club. This includes member events, regattas, VIP functions, brand activations, and lifestyle experiences aligned with the club’s luxury identity. The role ensures seamless execution from concept to completion while working with internal teams and external vendors to deliver exceptional service, aesthetic excellence, and operational precision.

Job Responsibilities:

• Plan and manage the full lifecycle of events, from concept, budgeting, and logistics to post-event reporting. With input from relevant internal departments.
• Curate a seasonal calendar of luxury member events and experiential activations that enhance engagement and club prestige.
• Liaise with internal teams, partners, and third-party vendors to coordinate all event components including F&B, entertainment, décor, branding, permits, and security.
• Ensure every event reflects the club’s luxury positioning, values, and brand tone.
• Develop detailed event briefs, run-of-shows, and contingency plans.
• Support Member relations colleagues on guest lists, RSVP systems, and VIP hosting protocols.
• Ensure compliance with safety, risk management, and operational procedures.
• Coordinate closely with Marketing and PR for promotional and media engagement activities.
• Track event KPIs and prepare post-event evaluation reports.
• Support the BOH Operations manager in the smooth execution of regattas and sailing-related events in collaboration with the marina and yacht racing teams.

Job Requirements:

• Bachelor’s degree in Event Management, Hospitality, Marketing, or related field.
• 4–6 years of experience in event planning or luxury hospitality activations.
• Experience managing premium, high-touch events and VIP protocols.

Skills:
Strong project management and organizational skills. Luxury service orientation and aesthetic sensibility. Vendor negotiation and stakeholder engagement skills. Excellent communication and multitasking abilities. Fluent in English; Arabic preferred.

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.