أخصائي علاقات الملاك والعملاء📣 Job Ad

About the Role

Rasan Construction is seeking a specialized Owner and Client Relations Specialist to join its team in Mecca, Saudi Arabia. This full-time role aims to manage the customer relationship lifecycle, from contract signing to the successful handover of residential units, to enhance project quality and increase customer and owner satisfaction.

Role Objectives

The incumbent contributes to the effective management of customer relations, ensuring a smooth handover process, enhancing project quality, and increasing customer and owner satisfaction. This position requires a proactive approach to managing projects and customer expectations throughout their engagement with Rasan Construction.

Key Tasks and Responsibilities

• Manage relationships with clients and owners throughout the project lifecycle, ensuring the successful handover of residential units.
• Maintain continuous communication with clients, providing them with updates on project progress and execution stages.
• Coordinate with sales, marketing, and finance departments to ensure smooth contract execution and prompt fulfillment of client requirements.
• Follow up on contracts, payments, and documents related to clients and owners.
• Receive and professionally and efficiently handle client inquiries and feedback.
• Organize site visits to projects and accompany units during the handover process.
• Manage and coordinate the unit handover process to ensure a smooth transition for clients.
• Prepare periodic reports on owner satisfaction and performance reports, and provide necessary recommendations for improvement.
• Build long-term relationships with owners and clients, and enhance their confidence in the company and its projects.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, Public Relations, or any related field.
• Minimum of 5 years of experience in real estate development, client relations, or customer service.
• Hands-on experience in managing the client lifecycle from contract signing to unit handover.
• Strong communication and relationship-building skills, and customer expectation management.
• Proficiency in Microsoft Office applications.
• Ability to work in a diverse administrative environment and manage tasks efficiently and on time.
• Previous experience in sales projects, with knowledge of executing and completing requirements in the real estate sector.
• Experience in customer service and managing customer complaints.

Required Skills

• Customer Relationship Management
• Sales Management
• Project Management
• Financial Management
• Communication
• Relationship Building
• Problem Solving
• Microsoft Office

Additional Information

Company: Rasan Construction
Location: Mecca, Saudi Arabia
Job Type: Full-time
Required Experience: 5-10 years