Receptionist

About the Role

Le Méridien Hotels & Resorts is seeking a Director of Sales & Marketing to lead sales operations for properties with significant booking volume and local catering revenue. This leadership position is essential for achieving property sales objectives, meeting booking targets, and maximizing hotel revenues. The role involves providing daily leadership to sales associates, implementing brand service strategies, and fostering long-term customer relationships.

Key Responsibilities

• Lead the property's sales department, particularly for properties with bookings exceeding 300 peak rooms and substantial local catering revenue.
• Manage reactive and proactive sales efforts to achieve sales objectives.
• Provide day-to-day leadership and guidance to sales associates to ensure they meet property sales objectives and overall booking goals.
• Implement the brand's service strategy and applicable brand initiatives throughout the sales process.
• Focus on building long-term, value-based customer relationships to achieve hotel sales objectives.
• Evaluate participation in various sales channels, including Area Sales, Group Sales within the Sales Office, and electronic lead channels, developing relationships to proactively market the property.
• Manage the marketing budget to support property-specific campaigns, promotions, and collateral aimed at driving revenue and meeting property objectives.
• Interface with regional marketing communications for the execution of regional and national promotions.
• Develop and implement property-wide strategies that align with brand standards and deliver exceptional guest experiences, ensuring a return on investment for owners and Marriott International.
• Manage the development of a strategic account plan for key demand generators.
• Determine and develop marketing communication activities in conjunction with Regional Marketing Communications.
• Provide customer intelligence by evaluating market and economic trends to adjust sales strategies.
• Review the Strategic Alignment Review (STAR) report and competitive shopping reports to maintain awareness of the hotel's market position.
• Research competitor sales team strategies to identify opportunities for increasing occupancy, RevPAR, and market share.
• Attend sales strategy meetings and contribute input on weekly and overall sales strategies.
• Suggest innovative marketing ideas and develop deployment strategies to grow market share.
• Evaluate and support participation and account deployment with Area Sales and Group Sales within the Sales Office.
• Serve as the primary sales contact for the General Manager, property leadership team, Group Sales, and Area Sales leaders.
• Act as the sales contact for customers and serve as their advocate.
• Function as the hotel authority on sales processes and sales contracts.
• Serve as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications, and other relevant hotel departments.
• Participate in sales calls with members of the Sales and Marketing team to acquire new business or close on business.
• Identify public relations opportunities and coordinate activities to enhance the overall marketing communication strategy.
• Support the General Manager by coordinating crisis communications.
• Execute and support Marriott International's Customer Service Standards and the hotel's Brand Standards.
• Oversee the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Participate in and practice daily service basics of the brand.
• Implement a seamless turnover process from sales to operations and back to sales, consistently delivering a high level of service.
• Monitor the effective resolution of guest issues arising from the sales process by channeling issues to property leadership and/or other appropriate stakeholders.
• Maintain successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
• Develop strong partnerships with local organizations to increase brand/product awareness.
• Develop and manage internal key stakeholder relationships.
• Develop strong community and public relations by ensuring property participation in local, regional, and national tradeshows and client events.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and monitoring their satisfaction before and during their program/event.
• Understand customer needs and recommend appropriate features and services that best meet their requirements and exceed expectations, while building loyalty to Marriott.
• Gain a thorough understanding of the hotel's primary target customer and their service expectations; understand customer business, business issues, and concerns to offer effective business solutions.
• Develop sales goals and strategies, verifying alignment with the brand business strategy.
• Execute the sales strategy to meet individual booking goals for self and staff.
• Coach leaders of revenue-generating departments in developing effective revenue strategies and setting aggressive goals to drive the property's financial performance.
• Ensure the Sales team understands and effectively leverages Marriott International (MI) demand engines.
• Collaborate with Human Resources, Engineering, and Loss Prevention to monitor compliance with local, state, and federal regulations and/or union requirements.
• Partner with Human Resources to attract, develop, and retain talent to support strategic priorities.
• Ensure effective structures, processes, jobs, and performance management systems are in place.
• Set goals and expectations for direct reports using the Leadership Performance Process (LPP), aligning performance and rewards, addressing performance issues, and holding staff accountable for successful results.
• Forecast talent needs and manage the talent acquisition strategy with Human Resources to minimize lost time due to turnover.
• Maintain an active list of the competition's best sales personnel and execute a recruitment and acquisition plan with HR.
• Support tools and training resources to educate sales associates on winning catering solutions.
• Champion leadership development and workforce planning priorities by assessing, selecting, retaining, and developing diverse, high-caliber talent; continuously upgrade sales & marketing talent; work with HR to anticipate future talent needs.
• Identify, train, and mentor group sales associates, utilizing all available on-the-job training tools.
• Transfer functional knowledge and develop group sales skills of other discipline managers.
• Perform other duties as assigned to meet business needs.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 4 years of experience in sales and marketing or a related professional area.
• OR a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing or a related professional area.
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Required Skills

• Sales
• Marketing
• Leadership
• Customer Relationship Management
• Budget Management
• Marketing Budget Management
• Revenue Management
• Team Supervision
• Lodging Sales
• Hotel Industry Expertise
• Public Relations
• Crisis Communications
• Customer Service Excellence
• Sales Strategy Development
• Marketing Strategy Development
• Talent Acquisition
• Talent Development

Work Location and Type

This is a full-time, management position located in Said Bin Al Aas, Al Jamiah, Almadinah Almunawwarah, Saudi Arabia, 42351. Marriott International is committed to valuing and celebrating the unique backgrounds of its associates and fostering an environment of inclusivity and opportunity.

About the Role

WSP in the Middle East is seeking a Document Controller to join their team in Al Ula, Al Madinah, Saudi Arabia. This full-time position supports a major construction supervision project, specifically involving tunnelling works in the Al Ula region. The role is essential for ensuring the accurate management, control, and distribution of all technical documentation in strict accordance with project and client requirements.

Key Responsibilities

• Manage the complete lifecycle of project documentation, from initial receipt and registration through to distribution, tracking, and final archiving.
• Maintain and update document control systems to ensure adherence to project procedures and established quality standards.
• Ensure the timely processing of all incoming and outgoing project documents, including drawings, Requests for Information (RFIs), submittals, reports, and general correspondence.
• Control document revisions, ensuring that only the latest approved versions are circulated and utilized.
• Liaise with engineering, supervision, and contractor teams to ensure the accuracy and compliance of all project documentation.
• Generate reports detailing document status, workflow progress, and outstanding items.
• Ensure compliance with all client, consultant, and project-specific document control protocols and standards.
• Provide support for project audits and maintain document storage and retrieval procedures.

Qualifications and Requirements

• A minimum of 5 years of experience working as a Document Controller within construction projects.
• Demonstrated experience in construction supervision or consultancy projects.
• Previous experience working on infrastructure or tunnelling projects is highly preferred.
• Strong proficiency and knowledge of document control systems, with specific experience in Aconex being essential.
• Excellent organizational skills and meticulous attention to detail.
• Ability to manage high volumes of documentation efficiently in a fast-paced project environment.
• Strong communication and coordination skills for effective collaboration with project stakeholders.
• Must be a Saudi National.

Required Skills

• Document Control Systems
• Aconex
• Organizational skills
• Attention to detail
• Communication skills
• Coordination skills

Work Location and Experience

This is a full-time position based in Al Ula, Al Madinah, Saudi Arabia, with potential travel or work within the Medina region. The role requires 5-10 years of relevant experience.

About the Role

Aljomaih Energy and Water Company is seeking an experienced Control Room Desk Operator (CCR) for its combined cycle power station in Medina, Saudi Arabia. This full-time position is essential for the continuous monitoring, control, and coordination of operational activities. The role requires ensuring optimal performance of power generation systems while adhering to grid dispatch instructions and Power Purchase Agreements (PPAs). Collaboration with team members and other departments is key to maintaining safe, efficient, and reliable operations.

Key Responsibilities

• Continuously monitor all aspects of power generation systems, including gas turbines, steam turbines, heat recovery steam generators (HRSG), and auxiliary systems, with a focus on electrical HV operations.
• Operate and adjust control systems to optimize plant performance, ensuring compliance with operational limits and efficiency targets.
• Communicate effectively with and coordinate dispatch instructions from the Load Dispatch Centre (LDC), ensuring their timely and accurate implementation.
• Adjust generation levels in real-time according to demand, adhering to the terms of the Power Purchase Agreement (PPA).
• Maintain accurate records of operational parameters, performance metrics, and generation data.
• Prepare and submit detailed reports on plant performance, operational incidents, and compliance with regulatory requirements.
• Adhere to and enforce established safety protocols and procedures to ensure a safe working environment.
• Participate in safety audits, drills, and training programs, reporting safety hazards or incidents.
• Support the Shift Charge Engineer in carrying out isolations and preparing for Permit to Work (PTW) processes.
• Act as a member of the emergency response team, prepared to act decisively during critical situations.
• Identify and diagnose operational issues collaboratively with technical staff and field operators.
• Implement corrective actions and propose improvements to minimize downtime and enhance system reliability.
• Collaborate with maintenance, engineering, and operational teams to support overall plant performance and reliability objectives.
• Provide training and guidance to junior operators and new staff as required.
• Ensure compliance with environmental regulations, safety standards, and operational guidelines.
• Participate in reviews and inspections to uphold compliance with industry standards and best practices.

Qualifications and Experience

• A Bachelor's Degree or Diploma, preferably in Mechanical or Electrical discipline.
• A minimum of 5 years of total professional experience.
• At least 3 years of experience specifically as a CCR Operator in the Operation & Maintenance (O&M) of Combined Cycle Power Plants.
• Demonstrated experience with control room operations and familiarity with Distributed Control Systems (DCS).
• Experience with Siemens GT-based CCGT is preferred.
• +10 years of overall experience.

Required Skills and Knowledge

• Proficiency in operating and managing Control Systems.
• In-depth knowledge of Power Generation Systems, particularly in combined cycle operations.
• Experience coordinating with Load Dispatch Centres (LDC).
• Understanding of Power Purchase Agreements (PPA) and their operational implications.
• Strong adherence to Safety Protocols.
• Capability in Emergency Response.
• Effective Troubleshooting and problem-solving abilities.
• Familiarity with Distributed Control Systems (DCS).
• Strong understanding of combined cycle power generation processes, including regulatory considerations and contractual obligations under a PPA.

Work Environment and Logistics

This is a full-time position located in Medina, Al Madinah, Saudi Arabia. The role requires the ability to work effectively in a dynamic, high-pressure environment and manage emergency situations. Candidates must be willing and able to work shifts, including nights, weekends, and holidays, as dictated by operational needs. Work is primarily performed in a control room environment, with occasional necessary visits to plant facilities.

Language Proficiency

Proficiency in English is mandatory. Knowledge of Arabic is considered advantageous.