Airport Services Duty Supervisor - Riyadh📣 Job Ad

About the Role

Qatar Airways is seeking an Airport Services Duty Supervisor to join its Ground Services team in Riyadh, Kingdom of Saudi Arabia. This role is integral to delivering Qatar Airways' award-winning 5-star service to customers. Reporting to the Duty Officer, you will lead and supervise your team to provide exceptional customer service and manage operational challenges.

As an Airport Services Duty Supervisor, you will support the Airport Services Manager and handle critical situations such as flight delays, disruptions, and denied boarding. This is a full-time position within a leading global airline.

Key Responsibilities

• Act as the station coordinator, liaising with the ground handling agent and Qatar Airways.
• Supervise the airport team to ensure on-time flight closure and efficient passenger boarding, contributing to overall on-time performance.
• Plan and allocate manpower for Customer Service Agents during duty periods.
• Provide support to the Airport Services Duty Officer during flight disruptions, misconnections, and other passenger-related challenges.
• Perform Aircraft Turnaround Checks (ATC) as assigned to ensure the safe operation of Qatar Airways' ground ramp product.
• Generate operational reports and maintain a tidy workplace.
• Serve as the primary point of contact for agents requiring assistance with questions, problems, or discrepancies.
• Ensure strict compliance with all relevant safety, security, quality, and environmental management policies, procedures, and controls.
• Uphold safety, security, legislative compliance, and the delivery of high-quality service with a responsible environmental attitude.

Qualifications and Requirements

• A relevant college or university qualification.
• A minimum of 4 years of relevant experience in airline or reputable Ground Handling Operations at a supervisory level.
• Excellent communication skills with fluency in English.
• Knowledge of Weight and Balance, Ramp Handling, and Dangerous Goods Regulations.
• Ability to perform duties under pressure while maintaining high customer service standards.
• A good understanding of conditions of carriage and International Civil Aviation Safety and Security procedures.
• Experience in Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.
• A high level of computer literacy.
• Excellent customer focus and service delivery capabilities.

Required Skills

• Customer Service
• Flight Delays and Disruptions Management
• Denied Boarding Resolution
• Weight and Balance
• Ramp Handling
• Dangerous Goods Regulations
• Passenger Services
• Baggage Services
• Ground Operations
• Computer Literacy
• Customer Focus
• Service Delivery

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 5-10 years of relevant experience. The company is Qatar Airways.