B&F Talent Coach📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels, a brand within Marriott International, is seeking a B&F Talent Coach to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is based in the Financial District and plays a crucial role in ensuring exceptional service delivery and staff development within the Food and Beverage department. The B&F Talent Coach will be instrumental in fostering a collaborative team environment, upholding service standards, and contributing to the overall operational efficiency and guest satisfaction. W Hotels is dedicated to igniting curiosity and expanding worlds, offering guests a unique experience that reinvents the norms of luxury. The brand thrives on an "up-for-anything" spirit, encouraging innovation and a forward-thinking approach. Joining W Hotels means becoming part of a portfolio that values originality, innovation, and the continuous pursuit of excellence.
Key Responsibilities
- Ensure staff works collaboratively as a team to achieve optimal service and meet guest needs.
- Inspect staff grooming and attire, rectifying any deficiencies.
- Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing premises.
- Inspect storage areas for organization, proper use of First-In, First-Out (FIFO), and cleanliness.
- Complete scheduled inventories and requisition necessary supplies.
- Monitor dining rooms for seating availability, service quality, and the safety and well-being of guests.
- Complete work orders for maintenance repairs.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Adhere to all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to management.
- Complete required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, assisting individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues.
- Support the team to reach common goals and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Read and visually verify information in a variety of formats, including small print.
- Visually inspect tools, equipment, or machines to identify defects.
- Perform tasks that require standing, sitting, or walking for extended periods or entire work shifts.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Navigate through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- A minimum of 2 years of related work experience is required.
- At least 1 year of supervisory experience is required.
Required Skills
- Teamwork and collaboration
- Exceptional guest service
- Hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching
- Adherence to safety and security policies
- Effective communication
- Problem-solving abilities
- Driving organizational efficiency and productivity
- Maintaining quality standards
Work Environment and Location
This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote. The position falls under the Food and Beverage & Culinary job category.
Requirements
- Requires 2-5 Years experience
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