Director of Operations & Growth – E-Commerce

Location: Riyadh / Dubai
Job Type: Full-Time
Experience: Director Level (8–15 years)

We are hiring a Director who brings strong e-commerce expertise and proven leadership across multiple departments. You will partner with the executive team to build scalable operations, drive growth, and ensure each function works toward clear outcomes. This role requires an ownership mentality, fast decision-making, and the ability to manage complexity across sales, product, marketing, finance, and operations.

Responsibilities

Strategic Leadership

• Translate executive strategy into operational plans, KPIs, and department roadmaps.

• Lead cross-functional coordination between Sales, Marketing, Product, Operations, and Customer Success.

• Drive quarterly planning, performance tracking, and reporting.

Operational Excellence

• Build structured workflows, SOPs, and operational systems that can scale.

• Improve daily operational performance across onboarding, catalog quality, order flow, and support.

• Identify root causes of operational challenges and implement long-term fixes.

• Maintain service levels and improve overall process efficiency.

E-Commerce and Commercial Growth

• Strengthen seller performance across active accounts.

• Improve category penetration, listing quality, and selection expansion.

• Drive adoption of marketing tools, brand store optimization, and conversion programs.

• Analyze SKU gaps and coordinate with sellers to upload missing inventory.

Team and Department Management

• Lead department managers and support them in hitting targets.

• Recruit, coach, and develop high-performing teams.

• Establish a culture of ownership, speed, and accountability.

Product & Technology Collaboration

• Work closely with product and engineering teams to refine integrations, dashboards, and reporting tools.

• Provide structured insights from the field to guide product development.

• Ensure teams use internal systems properly and maintain data accuracy.

Partnerships & Ecosystem

• Build and manage relationships with marketplaces, logistics providers, POS companies, and agencies.

• Support commercial negotiations and integration discussions.

• Drive ecosystem expansion that accelerates seller performance and GMV.

Requirements

• 8–15 years of experience in e-commerce, retail, marketplace operations, or multi-department leadership roles.

• Proven track record leading managers and multiple departments in fast-growth companies.

• Deep understanding of marketplace dynamics (Amazon, Noon, Trendyol, etc.).

• Experience designing scalable processes and operational frameworks.

• Strong strategic planning and execution ability.

• Data-driven mindset with strong analytical skills.

• Ability to thrive in fast-paced startup environments.

• GCC market experience preferred.

Key Skills

• Multi-department operational leadership

• E-commerce performance management

• Strategic planning and execution

• P&L awareness and commercial decision-making

• Process and workflow design

• Cross-functional communication

• Team building and mentorship

• High ownership and fast problem solving

• Startup mindset and executor

What We Offer

• Director-level leadership role with significant influence on company growth

• Opportunity to design the operational structure of a fast-scaling organization

• Exposure to executive decision-making and strategic planning

• Competitive package with performance incentives

• High autonomy to build, scale, and lead multiple departments