• Provide exceptional guest service, fully adhering to hotel standards and procedures.
• Utilize appropriate materials and equipment for smooth butler service operations.
• Greet and escort guests with professionalism and attention to detail.
• Manage guest complaints effectively to ensure satisfaction.
• Maintain close communication with guests, anticipating their needs.
• Oversee and prepare the pre-assigned room as per guest preferences.
• Perform concierge tasks including restaurant bookings and in-room service requests.
• Ensure a perfect upkeep of guest rooms and manage departures professionally.
• Attend daily briefings and update guest profiles with preferences.

• Proficient in English (verbal and written).
• Experience with Hotel Property Management Systems is a plus.
• Strong organizational and supervisory skills.
• Ability to perform in high-stress situations with attention to detail and follow-through.
• Effective problem-solving abilities.

• Manage daily boutique operations and customer service
• Handle WhatsApp orders and client communication professionally
• Coordinate with delivery drivers and suppliers for smooth order fulfillment
• Follow up with customers and manage special floral requests
• Oversee inventory, flower stock, and boutique supplies
• Monitor sales, invoices, and daily cash handling
• Ensure boutique presentation and service quality standards
• Support social media coordination and promotional activities

We are looking for a creative, organized, and socially aware team member to help grow AVVU Catering and support client experience, event coordination, and catering sales operations.

Responsibilities

• Handle catering inquiries through WhatsApp, phone calls, and social media
• Coordinate catering bookings, setups, and event details
• Assist clients in selecting suitable catering experiences and packages
• Follow up with leads and customer inquiries
• Coordinate event setups, styling, branding requests, and service arrangements
• Support the development of new catering concepts, themed stations, and seasonal ideas
• Work closely with operations and suppliers to ensure smooth execution
• Attend and supervise setups/events when needed

Requirements

• Strong communication and organizational skills
• Friendly, proactive, and detail-oriented personality
• Interest in hospitality, catering, events, or lifestyle brands
• Good aesthetic sense and attention to presentation/details
• Comfortable using Instagram, WhatsApp, Canva, Google Drive, and basic office tools
• Ability to multitask and work in fast-paced environment.

Preferred

• Experience in catering, hospitality, events, social media, or customer service
• Basic understanding of branding and customer experience

What We’re Looking For

We are looking for someone who enjoys building experiences, organizing details, communicating with clients, and helping grow a modern catering brand, not someone looking for a routine desk job only.