Chauffeur Quality and Training Manager (Operations)📣 Job Ad

About the Role

Blacklane GmbH is seeking a Chauffeur Quality and Training Manager to join its Operations team in Riyadh, Saudi Arabia. This full-time position focuses on enhancing the quality and consistency of chauffeur services, ensuring an elevated guest experience. The role is integral to maintaining and improving Blacklane's high standards through data-driven insights and effective training programs.

Role Context and Objectives

As a key pillar of Blacklane's training and quality standards in Saudi Arabia, you will support and motivate chauffeur partners. The objective is to ensure a consistently safe, reliable, and elevated guest experience. This role requires a detail-oriented individual with a strong commitment to luxury, sustainability, and exceptional quality, contributing to an international team environment.

Key Responsibilities

• Develop and lead Blacklane’s chauffeur training academy and programs in KSA.
• Design and expand theoretical and practical courses across all segments of chauffeur training, managing Learning Management Systems in both English and Arabic.
• Collaborate with partners to understand customization requirements and train chauffeurs accordingly.
• Provide on-the-job training for chauffeurs.
• Utilize data to identify areas for improvement in chauffeur performance and quality, and generate insights for new training materials.
• Manage the auditing process, quality assurance frameworks, and conduct spot checks.
• Oversee partner quality by analyzing data, setting clear expectations, and providing frameworks for other operations teams.
• Deliver theoretical and practical training sessions covering core chauffeur competency areas.
• Promote a culture of teamwork, sustainability, stability, respect, and tolerance.
• Share feedback and continuously improve course material effectiveness with the Team Lead and Head of Operations.

Required Qualifications and Experience

• A minimum of 6+ years of relevant work experience in a business environment.
• A clear commitment to quality, professionalism, and delivering high-quality services.
• In-depth understanding of luxury service elements and the ability to ensure guest satisfaction.
• A strong interest in operational execution.
• Proven experience in establishing and implementing quality and training programs within luxury industries, with a track record of performance improvement.
• Proficiency in data analysis, including gathering, analyzing, and drawing meaningful conclusions to generate insights and enhance existing approaches.
• The ability to motivate teams for daily improvement and foster pride in chauffeuring.
• Excellent organizational and communication skills, with the capacity to multitask and prioritize effectively.
• Strong interpersonal skills and cultural sensitivity, combined with effective communication and presentation abilities for diverse groups.
• Demonstrated leadership qualities and the ability to lead and inspire teams.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. You will be joining an international team dedicated to upholding Blacklane's service excellence.