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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Majestic International Company, a division of the Majestic International Group, operates under American business principles focused on discipline, excellence, adaptability, and team motivation. Established in 1986, the group has a global presence, initially in defense, and has diversified into sectors supporting national development. The company is committed to developing superior technical capabilities and specialized skill sets to deliver premium, efficient services across all its divisions and territories. By integrating intelligent technology and robust management systems, Majestic International Company aims to cultivate lasting partnerships and consistently surpass client expectations.

We are seeking an experienced and results-driven Cluster Account Manager to join our team in Riyadh. This role involves overseeing service delivery, operational performance, client relationships, and workforce management across multiple sites within the Riyadh Region. The Cluster Account Manager will serve as the primary point of contact for clients, ensuring all contractual obligations, service levels, compliance standards, and operational objectives are met.

Key Responsibilities

  • Act as the primary liaison between clients and operational teams across the assigned cluster of sites.
  • Build, maintain, and strengthen long-term client relationships through proactive engagement and service delivery.
  • Manage client expectations, address escalations promptly, and ensure timely resolution of operational issues.
  • Lead business reviews, performance meetings, and operational discussions with key stakeholders.
  • Ensure all contractual commitments, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs) are consistently achieved.
  • Oversee daily operations across multiple sites within the assigned cluster, ensuring smooth and efficient functioning.
  • Drive operational efficiency, service excellence, and champion continuous improvement initiatives across all managed sites.
  • Monitor performance metrics and implement corrective actions as necessary to maintain high standards.
  • Coordinate emergency response activities and provide operational support outside of standard business hours when required.
  • Ensure all site procedures, operational documentation, and contingency plans are kept current and effective.
  • Lead the recruitment, onboarding, training, coaching, and development of personnel within the cluster.
  • Conduct performance reviews and support employee engagement and retention initiatives.
  • Manage staffing plans to ensure adequate personnel coverage across all sites.
  • Promote a culture of accountability, professionalism, and customer-focused service among the team.
  • Maintain accurate personnel records, certifications, training records, and compliance documentation.
  • Ensure strict compliance with company policies, contractual obligations, and relevant regulatory requirements.
  • Review operational reports, incident logs, audit findings, and performance data to identify improvement opportunities.
  • Track corrective actions and ensure their timely closure to address operational issues effectively.
  • Prepare and present comprehensive management reports, business reviews, and performance updates to stakeholders.
  • Manage inventory, uniforms, equipment, and other operational assets across the cluster efficiently.

Qualifications and Requirements

  • Saudi National (Required).
  • Bachelor's degree in Business Administration, Operations Management, Security Management, or a closely related field.
  • Minimum of 5 years of progressive experience in account management, operations management, security services, facilities management, or a similar multi-site leadership role.
  • Proven track record of successfully managing client relationships and service delivery contracts.
  • Strong leadership capabilities with demonstrated experience managing large teams across multiple locations.
  • Excellent communication, stakeholder management, and problem-solving abilities.
  • Strong analytical and reporting capabilities are essential.
  • Possession of a valid Saudi driving license and willingness to travel within Riyadh and other locations as required.

Required Skills

  • Client Relationship Management
  • Service Delivery Excellence
  • Operational Performance Optimization
  • Workforce Management and Development
  • Adherence to Contractual Obligations and Service Levels
  • Ensuring Compliance Standards and Operational Objectives
  • Conducting Business Reviews and Performance Meetings
  • Facilitating Operational Discussions with Stakeholders
  • Achieving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Overseeing Daily Operations across Multiple Sites
  • Driving Operational Efficiency and Continuous Improvement
  • Monitoring Performance Metrics and Implementing Corrective Actions
  • Coordinating Emergency Response and Providing Operational Support
  • Maintaining Site Procedures, Operational Documentation, and Contingency Plans
  • Recruitment, Onboarding, Training, Coaching, and Personnel Development
  • Conducting Performance Reviews, Supporting Employee Engagement and Retention
  • Developing and Managing Staffing Plans
  • Fostering a Culture of Accountability, Professionalism, and Customer Focus
  • Managing Personnel Records, Certifications, Training Records, and Compliance Documentation
  • Ensuring Compliance with Company Policies and Regulatory Requirements
  • Reviewing Operational Reports, Incidents, Audits, and Performance Data
  • Identifying Improvement Opportunities and Tracking Corrective Actions
  • Preparing Management Reports and Business Updates
  • Inventory, Uniform, Equipment, and Operational Asset Management
  • Leadership and Team Management
  • Effective Communication and Stakeholder Management
  • Strong Problem-Solving and Analytical Skills
  • Proficiency in Reporting Capabilities
  • Experience in Large-Scale Multi-Site Operations Management
  • Expertise in Contract Management
  • Proficiency in KPI and SLA Management
  • Comprehensive Compliance Management
  • Excellent Organizational, Planning, and Project Management Skills
  • Proficiency in Microsoft Office Suite and Reporting Systems

Work Environment and Location

This is a full-time position based in Riyadh, Riyadh Region, Saudi Arabia. Saudi Nationals are strongly encouraged to apply. Candidates must be based in Saudi Arabia and eligible to work in Riyadh.


Requirements

  • For Saudis Only
  • Requires 5-10 Years experience

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