Company ‎Branch Manager📣 Job Ad

Join Our Team as a Branch Manager!
As a Branch Manager at The Professionals, you’ll lead and manage the daily operations of our roastery or café branch to ensure a smooth and efficient workflow. Your role will focus on maintaining high product quality, ensuring compliance with health and safety standards, and achieving sales targets.

Key Responsibilities:

• Lead and manage daily operations to ensure efficient workflow.
• Uphold consistent product quality, including coffee preparation and food service.
• Ensure compliance with health, safety, and hygiene standards.
• Implement and enforce standard operating procedures (SOPs).
• Achieve sales targets and control operational costs.
• Monitor budgets and analyze financial reports.
• Recruit and train staff to build a motivated team.
• Conduct performance evaluations and provide feedback.
• Ensure excellent customer service and resolve complaints promptly.
• Foster a positive work culture.
• Manage inventory levels and oversee ordering.
• Coordinate with suppliers as needed.
• Maintain store ambiance and cleanliness.
• Engage with customers to promote brand loyalty.
• Work flexible hours as required by business needs.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or related field preferred.
• Minimum 3 years' experience in café, roastery, or food & beverage retail management.
• Strong leadership and communication skills.
• Solid knowledge of specialty coffee products and café operations.
• Proficient in budgeting and financial analysis.
• Customer-focused with excellent problem-solving skills.