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SalarySalarySR 3,500 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Sahafah, Riyadh
We are looking for an outstanding customer service representative to join our team, where you will be responsible for handling customer inquiries and resolving their issues in a professional and courteous manner via phone, email, and live chat. Your role will include providing information about products and services, processing complaints, entering customer data into the system, and coordinating with other departments to ensure the best possible service. The ideal candidate must have excellent communication skills, patience in dealing with customers, and the ability to work under pressure, in addition to proficiency in using computers and electronic systems.

Requirements

  • For Saudis Only
  • GOSI Registration Required
  • No experience required
  • Beginner in English

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Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  • Handle and resolve customer complaints efficiently and effectively.

  • Provide accurate information about products, services, policies, and promotions.

  • Process orders, applications, forms, and requests.

  • Maintain customer records by updating account information in the system.

  • Escalate complex issues to the appropriate department or supervisor when necessary.

  • Follow up with customers to ensure their concerns are fully resolved.

  • Collect and report customer feedback to improve service quality.

  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

  • High school diploma or equivalent (Bachelor’s degree preferred).

  • Proven experience in customer service or related field.

  • Strong communication, problem-solving, and active listening skills.

  • Ability to remain calm and professional under pressure.

  • Proficiency in using customer service software, CRM systems, and MS Office.

  • Strong multitasking and organizational abilities.

  • Fluency in [English/Arabic languages].

Working Conditions:

  • Based in Riyadh.

  • Night shift.

  • One day off per week.

  • May require weekends or public holidays depending on business ****

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