Customer Service Representative

About the Role

Almarai Company, a leading food and beverage manufacturer and the world's largest vertically integrated dairy company, is seeking a Fire & Safety Officer to join its team in Riyadh, Saudi Arabia. This role is essential for ensuring the safety of all personnel, contractors, and visitors across Almarai's Riyadh site locations and accommodations. The Fire & Safety Officer will identify and report unsafe conditions or practices, ensuring prompt corrective actions are taken to minimize risks.

Founded in 1977 and headquartered in Riyadh, Almarai is a market leader across the GCC, Egypt, and Jordan. The company employs over 43,000 individuals and offers a diverse range of products under more than 20 trusted brands.

Key Responsibilities

• Oversee the safety of all divisional personnel, contractors, and visitors at all Riyadh site locations and accommodations.
• Report any unsafe or defective equipment, practice, act, or omission to functional management.
• Ensure that immediate corrective action is taken to eliminate or minimize the risk of loss.

Qualifications and Requirements

• Diploma or Bachelor's degree in a relevant field.
• A minimum of 5 years of previous experience in fire management is essential.
• 3 years of experience in a multi-cultural workforce organization, handling fire detection and suppression equipment.
• Previous experience as a trained fire-fighter with either a civil Fire Brigade or a large multinational company fire team.

Required Skills

• Proficiency in managing Fire Detection Systems and Sprinkler Systems.
• Experience with fire detection and suppression equipment.
• Strong fire management capabilities.
• Excellent English communication skills, both written and spoken.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. Almarai offers a competitive package, including generous leave, medical coverage, a discretionary bonus, and opportunities for training and development.

About the Role

ARX, a global network of specialists in engineering, design, and architecture, is expanding its presence in the Middle East with new offices in the UAE and KSA. For our Riyadh office, we are seeking a highly experienced Senior Structural Bridge/Tunnel Engineer (m/f) to provide technical leadership and expertise across major infrastructure programs. This role is crucial for ensuring the governance, compliance, and quality standards of structural elements within a PMC/consultancy environment. The ideal candidate will be a senior professional with a strong track record in bridge and tunnel engineering, encompassing design review, construction oversight, and coordination. ARX fosters a collaborative environment for innovators and experts, offering opportunities for talent development and career advancement on cutting-edge projects.

Key Responsibilities

• Provide technical leadership for the structural (bridge/tunnel) scope across the program, ensuring governance, compliance, and quality standards are maintained.
• Review and endorse structural design deliverables, including drawings, calculations, specifications, Bills of Quantities (BoQs), method statements, and Inspection and Test Plans (ITPs).
• Oversee the delivery of key structural elements such as bridge structures (precast, cast-in-situ, segmental, steel, composite), tunnel structures (cut-and-cover, bored tunnels, retaining systems, shafts), and foundations (piles, pile caps, deep foundations, ground improvement).
• Manage and provide technical guidance on temporary works and construction staging.
• Ensure the seamless integration of structural interfaces with roads, utilities, rail, and other infrastructure.
• Lead the resolution of technical issues, including Requests for Information (RFIs), Non-Conformance Reports (NCRs), site constraints, design gaps, and constructability challenges.
• Support construction supervision, inspections, and coordination with contractors and stakeholders to ensure adherence to project requirements.
• Monitor progress and ensure works are delivered in accordance with approved drawings, specifications, and safety requirements.
• Support testing, inspections, and handover activities to ensure structural integrity and operational readiness.
• Coordinate with authorities and stakeholders to secure necessary approvals and maintain continuity of project delivery.

Qualifications and Requirements

• Bachelor's degree in Civil/Structural Engineering; a Master's degree is preferred.
• A minimum of 15 years of relevant experience in major bridge and tunnel projects.
• Strong knowledge of structural analysis, bridge and tunnel design principles, and construction methodologies.
• Proven experience in design review, construction supervision, and project delivery within PMC/consultancy environments.
• Familiarity with international and Saudi design standards, as well as relevant authority requirements.
• Strong coordination, communication, and reporting skills, with the ability to lead technical discussions effectively.
• Experience working with PMC, consultant, or client-side teams is preferred.
• Proficiency in English is required; Arabic language skills are considered an advantage.

Required Skills

• Structural analysis
• Bridge and tunnel design
• Construction methodologies
• Design review
• Construction supervision
• Project delivery
• Coordination
• Communication
• Reporting
• Technical leadership

Work Environment

This is a full-time, permanent position based in Riyadh, Saudi Arabia. The role is within the Engineering / Design Engineering sector, focusing on Construction / Civil Engineering. The position does not involve managing other people.

About the Product Line Manager Role

Alfanar Electric is seeking an experienced Product Line Manager for Circuit Breakers to join its team in Riyadh, Saudi Arabia. This role is central to implementing business strategies for effective product line management, fostering cross-unit collaboration for market development, and enhancing customer satisfaction. The successful candidate will analyze market trends, identify disruptions, and understand the competitive landscape to guide strategic direction and establish competitive advantages for Alfanar products.

Key Responsibilities

• Implement business strategies to effectively manage product lines and achieve business objectives.
• Collaborate across alfanar units to promote offerings and achieve synergy for strategic market development.
• Enhance customer satisfaction through proactive engagement and understanding of their needs.
• Analyze market trends, disruptions, and competitive activities to provide strategic direction.
• Foster innovation and explore new markets to establish and maintain competitive advantages.
• Capture customer needs and define new offer scope and specifications aligned with market requirements and company strategy.
• Participate in customer seminars, meetings, workshops, and events to promote product offerings.
• Scope and prioritize activities based on their business and customer impact.
• Establish and grow relationships with strategic partners to expand market reach and influence.
• Participate in market research, validation, and analysis to identify new market opportunities for existing and new product lines.
• Conduct regular competitive analysis of technical and commercial offers to identify needs for enhancement and maintain competitiveness.
• Monitor market price trends and adjust strategies accordingly.
• Identify emerging market trends, disruptions, and opportunities, driving initiatives to capitalize on them.
• Manage product pricing positioning across all go-to-markets and geographies to capture offer value and ensure competitiveness.
• Work closely with cross-functional teams to ensure quick time-to-market and optimal resource utilization for product delivery.
• Lead product optimization and standardization efforts in collaboration with R&D and design teams to improve process performance and increase productivity.
• Drive product launches, coordinating with public relations, executives, and other product management team members.
• Participate in the proposal response process, ensuring offer forecast and plan accuracy for optimal inventory levels and competitive lead times.
• Focus on excess and obsolete (E&O) trends, providing strategic actions to maintain optimal inventory levels.
• Act as a product evangelist to build awareness and understanding of alfanar's product portfolio.
• Recruit, recognize, and cultivate high-performing individuals, developing a robust second line of management.
• Identify low performers and guide them towards improvement or make necessary personnel decisions.
• Treat all subordinates equally without discrimination.
• Assess subordinates based on performance that leads to planned results.
• Ensure the availability of a delegation of authority matrix, providing sufficient delegations as per company policy.
• Take full responsibility for operations, deliverables, and adherence to general company guidelines.
• Anticipate potential problems and implement proactive steps to prevent them.
• Make necessary and proper timely decisions to ensure operational efficiency.
• Deliver required results in a timely manner with the specified quality and cost.
• Make a tangible difference in the area of operation and exceed business expectations.
• Transform corporate goals into actionable business plans.
• Plan, follow up, and execute business plans, including annual and development plans.
• Monitor plan performance and initiate actions to strengthen results or implement corrective measures.
• Provide periodic work progress reports to stakeholders.
• Monitor and control budgets and expenses to achieve optimum cost efficiency.
• Develop the organizational structure to meet current requirements and future development plans.
• Ensure the availability and deployment of job descriptions for all job roles.
• Develop, coordinate, and document well-defined written systems, policies, and procedures.
• Seek and implement automation opportunities within business processes.
• Navigate and utilize IT solutions relevant to the job and business operations.
• Promote the adoption and full utilization of automated systems.
• Uphold alfanar's commitment to quality as a prime competitive advantage.
• Adapt to new and alternative techniques, technologies, management structures, and business models.
• Ensure a safe, secure, and legal work environment in accordance with standard regulations.

Qualifications and Requirements

• Bachelor's Degree in Electrical Engineering or Business Management.
• Over 10 years of experience in a relevant field.
• 15+ years of total work experience.

Required Skills

• Product Development and Design
• Product Evaluation
• Product Forecasting
• Product Knowledge
• Product Launches
• Product Liability
• Product Positioning
• Product Pricing
• Product Profitability Analysis
• Product Troubleshooting
• Market Exploration
• Customer Needs Analysis
• Market Research
• Competitive Analysis
• Product Lifecycle Management
• Business Strategy Implementation
• Collaboration
• Customer Satisfaction Enhancement
• Innovation Management
• Business Planning
• Performance Monitoring
• Budget Control
• Organizational Development
• Business Process Improvement
• Automation
• Quality Management
• Adaptability
• Health, Safety, and Environment (HSE) Management
• Leadership
• Recruitment
• Performance Management
• Delegation of Authority
• Problem Anticipation
• Decision Making
• Time Management
• Cost Control

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires close collaboration with various alfanar units and cross-functional teams.