Customer Service Representative

in Siwar

about 6 hours ago

	Salary	3,500 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Muhammadiyah, Riyadh

We are looking for employees to join our distinguished team, where we pay great attention to accuracy and quality in all aspects of our work, and we consider precise details the basis of our success.

Working hours:

Six days a week, eight hours a day.
Evening shift from 3 PM to 11 PM.

Responsibilities:

Receive all customer inquiries about products and services, and respond to them quickly and accurately.
Handle incoming orders via phone or WhatsApp, and accurately record them in the system.
Follow up with customers after purchases to ensure their satisfaction with the service provided.
Handle complaints and feedback effectively and quickly, and ensure they are resolved satisfactorily.
Coordinate with different departments to ensure the best possible service is provided.

Required Qualifications:

Previous experience in customer service.
Strong communication skills, and the ability to deal with customers effectively.
Ability to work under pressure, and manage time effectively.

Advantages:

Fixed salary (to be determined during the interview)
Health insurance
Annual leave
Monthly commissions (after passing the trial period)

Requirements

GOSI Registration Required or Sponsorship Transfer
Requires 2-5 Years experience
Intermediate in English

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Jobholders at this level contribute to the completion of milestones and operational targets within their functional area. Key responsibilities include:

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Setting programming guidance methodologies and reviewing developed components for functional and technical compliance.
Following documentation standards and procedures, and establishing a record of changes.
Collecting inputs for component testing prior to code merge and release.
Supervising various testing types (unit, integration, functional, non-functional) and proposing improvements.
Analyzing test results, identifying deficiencies, and proposing corrective actions.
Adhering to the latest integration standards and best practices, deploying integration processes, and administering programming components.
Providing inputs for integration plans in coordination with relevant teams.
Implementing integration plans and online communication projects across digital channels.
Identifying and resolving integration issues during the integration testing phase.
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Reviewing applications maintenance agreements and service contracts, and updating user/training manuals.
Reviewing support logs and performance assessments to recommend improvement actions.
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Online Communications
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Technical Feasibility
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Application Development Lifecycle
Wireframes, Site Maps, Schematics, User Workflows, Prototypes
Troubleshooting
Programming Methodologies
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IT Strategy
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Project Management
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IT Compliance
IT Change Management
Software Development
Customer Focus
Solutions Development Planning and Integration
Enablement of Change and Innovation

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